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Will not recognise that there is a print head installed

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Sx215 printer - I installed new cartridges and the printer display states it does not recognise them.


Re-used cartridges have this problem. If this isn't the problem take a cue-tip and some rubbing
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If the printer is recognising the cartridge it is probably installed correctly. When you choose Print, check that the magenta image is red and showing a level. If you have run the purge and head cleaning options I would say you have a dud cartridge

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Is the colour cart being recognised?

You will need to tell the software that you have installed a new one, if its failing to recognise it which is very rare indeed then you will need to buy a new one, if its recognised but wont print, then either the print head is blocked or the cart is empty

You can check to see if the printhead is blocked, get a piece of tissue paper and wet it, take colour cart & put it onto the wet tissue and dab the printhead a few times, you should get 3 nice little blocks.

If you dont keep trying for upto around 12 times.

If you don't get the colours then its either empty very likely or faulty.

Replace it with a new one

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