Question about Avaya 700340193 Corded Phone

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Avaya Partner-18D phone

We have an Avaya phone with two automated attendants. The announcement on each attendant tells callers to press 3 for our address, directions, fax numbers, etc. I need to change the announcement which lists our address (NOT the automated attendant annoucement) but don't know how to modify the information that is received when 3 is pressed. Can you help? Many thanks.

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Posted on Jun 03, 2008

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SOURCE: Changing announcement on Avaya Partner ACS phone

Selector code 3 is playing an announcement. You have to go into programming, press selector code 3. depending on the voiceail yu have....you may be able to modify it right there.. Other wise you willl have to find the annuoncements.

If you repost with what voicemail model it is, i can tell you exactly.

Posted on Feb 19, 2008

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I have Partner mail vs release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


You are going to need to get into programming.
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You need to do that for all lines. That will make it go to the Auto attendant instead of the mailbox.

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Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

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For an extension of the Main Automated Attendant greeting when callers call in.

Which voicemail do you have? You indicated the phone model, but not the voicemail model.

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Nope. You are stuck with that. If you want you can change the button that they press, to say....9 or something...make that a selector code transfer and it wont say "receptionist" any more.

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Changing announcement on Avaya Partner ACS phone


Selector code 3 is playing an announcement. You have to go into programming, press selector code 3. depending on the voiceail yu have....you may be able to modify it right there.. Other wise you willl have to find the annuoncements.

If you repost with what voicemail model it is, i can tell you exactly.

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1 Answer

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What are you trying to do. It isnt that easy to turn the Auto Attendant partially off....

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