Question about Sony Playstation 3 (PS3) Console

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Game/movie disc icon missing

The disc icon under the game/movie setting is missing; can't play games or movies...??

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  • 2,200 Answers

Hi,

Most often this is a sign of the common and dreaded failure of the bluray drive - and is usually specific to a failure of the laser pick up. The disc icon does not appear in this case because the system cannot 'see' the disc when there is a problem with the laser.

Occassionally this will resolve if you clean the laser but this is not guaranteed and often the laser will have to be replaced. For a more thorough breakdown of the causes and solutions and what is involved in cleaning the laser please view this FixYa Tip.

Thanks for using FixYa. Please do register a vote for the solution if it has helped.

Posted on Feb 01, 2010

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Posted on Jan 02, 2017

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1 Answer

How to make a Blue Ray DVD play using the joy stick


When you put your DVD into your system, under video you should see an icon for your movie. Simply press X and your set. You can press the triangle button to access certain features on the disc.

Jan 17, 2011 | Sony PlayStation 3 (250 GB) Black Console

1 Answer

My new 3.15 ps3 won't play blu-ray but will play everything else no problem. no problems to play games or to play normal dvd's. When playing a blu-ray the UNIVERSAL part at the start of the movie plays...


f the Blu-ray Disc does not support 1080p 24Hz video mode, the video output may not display properly.

If a Blu-ray Disc movie is not loading properly or is freezing on a title screen, this may be caused by the PLAYSTATION 3 attempting to download BD-Live content from congested movie studio servers. If you experience this issue, you may choose to temporarily bypass the BD-Live content until the congestion at the movie studio servers has cleared.

Go to Settings icon (Settings) > Video Settings icon (Video Settings) > [BD Internet Connection], select "Confirm". Then reload the Blu-ray movie and the PLAYSTATION 3 will prompt you if you wish to allow the disc to access BD-Live content. Choose to not access BD-Live content to see if the movie will now load.
For some reason you seem to think this is a PS3 problem. Why do you think this is a PS3 problem? If you can play PS3 games, then I will say it is not a PS3 problem, as all PS3 games are on Blu-ray, and if you were having problems playing PS3 games, then that could account for the movie not working.

Since only the movie isn't working, I am going to say you have a defective Blu-ray disc. Did you just buy this movie, or have you viewed it before using the PS3? If you have never viewed it on the PS3, then the problem lies in the disc, and you need to take it back and have it exchanged.

If you have played the disc in the PS3 before (the PS3 you are having a problem with, not a different PS3 or Blu-ray player), or you still think it is a PS3 problem, then use the "Disc Troubleshooting" support page. Normally, if a Blu-ray movie will not play, it won't play at all, and it is because the Blu-ray laser has gone out. It sounds to me that the disc is bad, but this is only going on the information you have supplied.

Here is the Disc Troubleshooting support page mentioned above:http://playstation.custhelp.com/app/answ…

**EDIT**
Sorry, I just noticed you gave a UK link. Here is the support page for the UK. You will have to do a search on the site to find the Disc Troubleshooting page for your region.http://uk.playstation.com/support/

**EDIT**
Okay, here is your Disc Troubleshooting page for the UK:http://faq.en.playstation.com/cgi-bin/sc…

Mar 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3


try setting the console back to factory settings, i had the oposite problem, would play games but not movies. will it play blu-ray movies or regular? if it doesnt play blu-rays, your disc reader may have gone bad.

Sep 22, 2009 | Video Game Consoles & Games

1 Answer

PS3 will not read games or movies.


replace the drive or optical unit you will be glad you did. Another tip never play blue ray movies unless you want to keep replacing the drive as it puts wear on the laser and servo motor get a blue ray for you movies leave this to the gamming only my advice! please give me a good review you will be glad you did!

Aug 15, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Can't play games or movies


you have a disc read error on your ps3. you can either send it to sony and pay 150 if not under warrenty, or you can get a whole new disc drive for about 50-60 bucks on ebay. you can find a video on youtube on how to install it yourself. its pretty simple.

Jul 06, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 will load disc, but game or movie will not play


send it into sony its fried i have the same problem but no money for repairs since i dont have the recept... i woulda been better off with microsoft...

Jun 27, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

No disc icon showing up


your blue ray laser is bad. if you want to attempt yourself the part # is KEM-400AAA this is direct replacement. if sent to sony the flat rate is about 180 dollars SUX RIGHT

Jun 03, 2009 | Sony Playstation 3 (40 GB) Console

2 Answers

Problem with playstation 3 games and blue-ray


definitely a prob with the blueray laser u need to bring it back to shop or sony as there is no way u can fix it yourself.

Jan 02, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Games,movies wont play


i tried to insert to game cd but the response was negative the game icon never appears on the screen so post me a solution for this in my mail

Nov 08, 2008 | Sony Playstation 3 (PS3) Console

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