Question about Canon PIXMA MX850 Multifunction Printer

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Canon Pixma MX850 won't scan - says 'set the pc to start scan'

I'm trying to scan from my Canon Pixma MX850

The message says 'set the pc to start scan'.
I saw this problem crop up in a previous posting and tried:

''open the MX Navigator in the Program Files >> Canon folder. when the Navigator is open, select Scan and then choose the type of scan you are doing.''

When I do this it says 'cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed. 155.0.0.

I can print to it so I know it can communicate with the scanner.

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Do you have more than one PC connected to the scanner? I have both a PC and a Mac connected to it, and I think my scanner is trying to connect to the Mac, which requires image capture software to be installed, rather than the PC. Don't know how to tell it to go to the PC, though...

Posted on Apr 10, 2010

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Posted on Jan 02, 2017

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