Question about Microsoft Xbox 360 Console

5 Answers

Account Suspended for payment error

When I turn on my 360 it signs me in to the dashboard with me gamertag, and under that it says "Connect to Xbox LIVE".

When i click it, it bring up a message saying
" Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management."

Under that message it has two options. 1. Update Profile. 2. Cancel. When i click on Update Profile it brings up the menu with Memberships, Contacts and all that stuff, but then it loads for about 3 seconds and it returns me to the original screen with my GT. It won't let me click on any of the options.

It won't let me go to Account Management either, it says I need to be connected to LIVE, but I can't because it takes me to the other things that I said before!!

Someone PLEASE help me!!

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  • 8 more comments 
  • Ender1300 Feb 19, 2008

    I have the exact same problem with mine and nothing i seem to do is actually working...please if anyone has a solution let me know.

  • Uglysmurf12 Feb 21, 2008

    I found the how to fix this!!

    I had to call up 1-800-4MY-XBOX and talked to a billing agent for 360 accounts. She told me to go to and to update my information from there. So I did that and now my 360 is working fine.

    Hope this helps you Ender1300!!

  • Anonymous May 28, 2008

    I have exactly the same problem

  • Anonymous Sep 01, 2008

    i had the same problem but i fixed it, thanks =]

  • Anonymous Sep 07, 2008

    dude u exactly descrobed my prob too its messed

  • Anonymous Nov 22, 2008

    had the same prob but i could go to my billing info but i couldn't change it because of payment prob

  • joe x500 Dec 19, 2008

    its the same with me, the only difference is that i used a subscription card as my payment option when i first joined Xbox live. when choose the "update profile" butto the other screen appears, then I choose the "membership" button and another screen appears saying i have no membership or subscription. help.

  • Anonymous Mar 03, 2009

    I'm having the same problem, but my account is a silver account, so when I go to there are no billing options to change, since live silver is free. and I can't find anything usefull there. any ideas for that?

  • Anonymous Mar 06, 2009


  • ilahaa May 11, 2010

    Solution Link . . .'



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Go here:
And try logging in there, if you can't login go Here :
That will troubleshoot your xbox live connection from the pc.
you can also pay your subscription fee online too.

Posted on Feb 19, 2008

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WOW! Thanks for the information Uglysmurf! I was starting to think my console died or something!!! Had to update my billing info online and it works like a charm now! thanks again

Posted on Sep 15, 2008

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Omg, i just got this problem yesterday! thank god for u man, this little blog saved me from restarting my account, and/or killing my Xbox, once again, thanks man. :-)

Posted on May 29, 2008

Follow Uglysmurf12¨s advice and you be ok

Posted on Feb 25, 2008

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Thx for the link.

Posted on Jul 03, 2008

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1 Answer

How can fix the corrupted profile in xbox 360?

                      You will need to recover your Gamertag.
                        To recover a gamertag
                        To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
                      1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.
                      2. Press the Guide button again, and select Recover Gamertag.
                      3. Select Recover Gamertag again.
                      4. Enter your Windows Live ID and password for the gamer profile that you want to recover.
                      5. Follow the on-screen directions.
                      • You can enter information using a USB keyboard, the Xbox 360 Chatpad, or your Xbox 360 controller and the on-screen keyboard.
                      • For Xbox LIVE child accounts, the associated Xbox LIVE adult account credentials are required to complete the recover gamertag procedure.

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                    Xbox live account states "corrupted

                    Hi. Try this. You will lose any achievements you have earned since your profile went offline.

                    1. Power on your 360.
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                    I keep getting the 80150010 error. We have tried all the recommendations. We have been at this since 5 ct. Please help. First time to sign up for xbox live.

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                    1. From the dashboard logout of Xbox Live if logged-in
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                    3. Using the “Xbox Live” blade, select “Recover Gamertag from Xbox Live”
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                      1. On your console, go to My Xbox, and then select System Settings.
                      2. Select Memory.
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           will ask to enter your gamertag/email and password.

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                    What you should try and do is set up a "guest" profile. I'm assuming you just bought your Xbox and have turned it on for the first time? Hence you need a gamertag to get your Xbox set up.
                    They simply need to have a profile on there so you can go to the dashboard. (Hence why people usually create their Xbox Live Gold accounts on their actual Xbox 360.
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                    I'm not sure, but you may be able to recover your gamertag the very first time you turn on your Xbox (which is what you may be having trouble with). If you could, let me know some more of the details and I could give you a more specific answer.
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                    1. Create a new gamertag (NOT gold, NOT on
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                    Hope I was of some help.

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