Question about Microsoft Xbox 360 Console

5 Answers

Account Suspended for payment error

When I turn on my 360 it signs me in to the dashboard with me gamertag, and under that it says "Connect to Xbox LIVE".

When i click it, it bring up a message saying
" Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management."

Under that message it has two options. 1. Update Profile. 2. Cancel. When i click on Update Profile it brings up the menu with Memberships, Contacts and all that stuff, but then it loads for about 3 seconds and it returns me to the original screen with my GT. It won't let me click on any of the options.

It won't let me go to Account Management either, it says I need to be connected to LIVE, but I can't because it takes me to the other things that I said before!!

Someone PLEASE help me!!

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  • 8 more comments 
  • Ender1300 Feb 19, 2008

    I have the exact same problem with mine and nothing i seem to do is actually working...please if anyone has a solution let me know.
    Thanks

  • Uglysmurf12 Feb 21, 2008

    I found the how to fix this!!

    I had to call up 1-800-4MY-XBOX and talked to a billing agent for 360 accounts. She told me to go to billing.microsoft.com and to update my information from there. So I did that and now my 360 is working fine.

    Hope this helps you Ender1300!!

  • Anonymous May 28, 2008

    I have exactly the same problem

  • Anonymous Sep 01, 2008

    i had the same problem but i fixed it, thanks =]

  • Anonymous Sep 07, 2008

    dude u exactly descrobed my prob too its messed

  • Anonymous Nov 22, 2008

    had the same prob but i could go to my billing info but i couldn't change it because of payment prob

  • joe x500 Dec 19, 2008

    its the same with me, the only difference is that i used a subscription card as my payment option when i first joined Xbox live. when choose the "update profile" butto the other screen appears, then I choose the "membership" button and another screen appears saying i have no membership or subscription. help.

  • Anonymous Mar 03, 2009

    I'm having the same problem, but my account is a silver account, so when I go to billing.microsoft.com there are no billing options to change, since live silver is free. and I can't find anything usefull there. any ideas for that?

  • Anonymous Mar 06, 2009

    CAN ANY ONE HELP ME IM HAVING THE SAME PROBLEM TRIED CHANGING INFO AND CARD INFO NOTHING CHANGED SEND ME MESSAGE ON GAMERTAG CHIVAS REGAL X

  • ilahaa May 11, 2010







    Solution Link . . . www.MicrosoftXbox360Console.com'













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Go here:http://www.xbox.com/en-US/live/
And try logging in there, if you can't login go Here : http://www.xbox.com/en-US/support/?WT.svl=nav
That will troubleshoot your xbox live connection from the pc.
you can also pay your subscription fee online too.

Posted on Feb 19, 2008

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WOW! Thanks for the information Uglysmurf! I was starting to think my console died or something!!! Had to update my billing info online and it works like a charm now! thanks again

Posted on Sep 15, 2008

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Omg, i just got this problem yesterday! thank god for u man, this little blog saved me from restarting my account, and/or killing my Xbox, once again, thanks man. :-)

Posted on May 29, 2008

Follow Uglysmurf12¨s advice and you be ok

Posted on Feb 25, 2008

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Thx for the link.

Posted on Jul 03, 2008

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Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

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How can fix the corrupted profile in xbox 360?


                      You will need to recover your Gamertag.
                        To recover a gamertag
                        To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.
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                      • For Xbox LIVE child accounts, the associated Xbox LIVE adult account credentials are required to complete the recover gamertag procedure.

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