Question about Microsoft Xbox 360 Console

5 Answers

Account Suspended for payment error

When I turn on my 360 it signs me in to the dashboard with me gamertag, and under that it says "Connect to Xbox LIVE".

When i click it, it bring up a message saying
" Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management."

Under that message it has two options. 1. Update Profile. 2. Cancel. When i click on Update Profile it brings up the menu with Memberships, Contacts and all that stuff, but then it loads for about 3 seconds and it returns me to the original screen with my GT. It won't let me click on any of the options.

It won't let me go to Account Management either, it says I need to be connected to LIVE, but I can't because it takes me to the other things that I said before!!

Someone PLEASE help me!!

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  • 8 more comments 
  • Ender1300 Feb 19, 2008

    I have the exact same problem with mine and nothing i seem to do is actually working...please if anyone has a solution let me know.
    Thanks

  • Uglysmurf12 Feb 21, 2008

    I found the how to fix this!!

    I had to call up 1-800-4MY-XBOX and talked to a billing agent for 360 accounts. She told me to go to billing.microsoft.com and to update my information from there. So I did that and now my 360 is working fine.

    Hope this helps you Ender1300!!

  • Anonymous May 28, 2008

    I have exactly the same problem

  • Anonymous Sep 01, 2008

    i had the same problem but i fixed it, thanks =]

  • Anonymous Sep 07, 2008

    dude u exactly descrobed my prob too its messed

  • Anonymous Nov 22, 2008

    had the same prob but i could go to my billing info but i couldn't change it because of payment prob

  • joe x500 Dec 19, 2008

    its the same with me, the only difference is that i used a subscription card as my payment option when i first joined Xbox live. when choose the "update profile" butto the other screen appears, then I choose the "membership" button and another screen appears saying i have no membership or subscription. help.

  • Anonymous Mar 03, 2009

    I'm having the same problem, but my account is a silver account, so when I go to billing.microsoft.com there are no billing options to change, since live silver is free. and I can't find anything usefull there. any ideas for that?

  • Anonymous Mar 06, 2009

    CAN ANY ONE HELP ME IM HAVING THE SAME PROBLEM TRIED CHANGING INFO AND CARD INFO NOTHING CHANGED SEND ME MESSAGE ON GAMERTAG CHIVAS REGAL X

  • ilahaa May 11, 2010







    Solution Link . . . www.MicrosoftXbox360Console.com'













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Go here:http://www.xbox.com/en-US/live/
And try logging in there, if you can't login go Here : http://www.xbox.com/en-US/support/?WT.svl=nav
That will troubleshoot your xbox live connection from the pc.
you can also pay your subscription fee online too.

Posted on Feb 19, 2008

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WOW! Thanks for the information Uglysmurf! I was starting to think my console died or something!!! Had to update my billing info online and it works like a charm now! thanks again

Posted on Sep 15, 2008

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Omg, i just got this problem yesterday! thank god for u man, this little blog saved me from restarting my account, and/or killing my Xbox, once again, thanks man. :-)

Posted on May 29, 2008

Follow Uglysmurf12¨s advice and you be ok

Posted on Feb 25, 2008

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Thx for the link.

Posted on Jul 03, 2008

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