Question about CyberPower 485VA UPS Backup (BE485) UPS System

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My Cyberpower 485AVR software says that it is unable to establish communication with UPS. I have checked all connections. Also the 4 battery/surge protection outlets are dead and there is no surge light or power llight on the unit. Is the battery just dead or is the entire system fried?

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6 Suggested Answers

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Posted on Jan 02, 2017

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flopez
  • 161 Answers

SOURCE: CyberPower 325SL won't work...

NEVER mix surge protectors and UPS!!!. Doing so overloads whoever of the two gets connected to the wall. This equipment is built to be plugged DIRECTLY to the wall. Your unit just crossed it's inner battery. Take it to a recycling center, then stop on your favorite electronis shop and buy a new one.

Posted on Sep 21, 2007

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  • 1 Answer

SOURCE: (Cyberpower 525SL) not working properly

I was having a problem with mine that the battery back up plugs no longer worked. I figured the battery inside was bad. I removed the battery and tested the wires that go to the battery to se what voltage was being out put to those wires to see if the unit would charge a good battery. If the unit was off the voltage was 14.1 volts which is good. I turned my unit on and my unit was displaying the symptoms your units are are now experiencing. Sounds like your batteries are bad.

Posted on Aug 22, 2008

  • 10 Answers

SOURCE: cyberpower 825avr

It would appear that you need to replace the battery on this unit.
You could get a new battery from a local battery specialty store like Batteries Plus or Interstate Battery, or online at www.replacementupsbattery.com. A new battery would be about $30. If you took your old battery there, they could recycle your old one, as well as match it up with the correct one you would need (HR9-12 battery).
We have a 3 year warranty on all our battery back up units. If you have any questions, you could contact us here at CyberPower Systems Technical Support at 877-297-6937, M-F 8-5 Central, or email us at tech@cyberpowersystems.com.

Posted on Nov 18, 2008

  • 1 Answer

SOURCE: CyberPower 800 AVR

Hi. I've had one since 2003 no problems. Then suddenly I come home and the power had temp gone out, come back on and the tone is constant. I hit the button, on and off. powers, then off, a couple of beeps. Nothing improved it.

I read online...the back up battery eventually wears out and can be replaced! This will happen will all units, it's normal. No biggie and less expensive than a new unit. I haven't replaced mine yet as this all coincided with a new computer purchase and I was planning on getting at least one more unit anyway, so I've just grabbed a 825 off the shelf. I'll figure out ordering a replacement battery as I have time, and perhaps order a couple of smaller units for some other applications in the house.

One of these units is cheaper than the deductible on insurance, and I've had lighting just going overhead take out 2 tv's and such in different houses, 3 different events totalling thousands. My cyberpower protected the tower and computer I'm using now, but others in the house, router, etc were destroyed. You can't risk getting those hits on your insurance if you can help it. If only I'd had one hooked up to the garage door opener, lol. $61 would have saved me $500.

Posted on Jul 30, 2009

  • 26 Answers

SOURCE: CyberPower 325SL backup system

That's a tell tale sign of wornout batteries. They last about 3-4 years in a UPS like this. Here's a replacement: http://www.batteryinternational.com/cyber-power-cps325sl-ups-battery-ups-batteries-f1.html

Posted on Oct 23, 2009

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John,

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Hope this be of initial help/idea. Pls post back as requested, how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FIXYA.

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Here is an answer I got from APC when one of my client got the same problem as you did:

The error message would pop up if the link between the computer and the UPS is weak. I cannot rule out a problem with the cable or the UPS. In order to confirm the same please try the following steps which might help :

1) Ensure that the USB cable is properly connected to the USB port of the computer.

2) If the PC was powered on before the UPS, communication will not be achieved until you disconnect and reconnect the USB cable to the host. In this case, you need to disconnect and reconnect the USB cable to establish communication.

3) Some other software is polling your USB port for another device, thus causing the UPS software to temporarily lose communication with your UPS. If this is the case, you would need to shut down that application.

4) If you have any other USB devices connected to the PC, disconnect them and then try plugging in the cable.

If the issue persists, please visit the following link which lists few troubleshooting steps :

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_sid=oXhRFGEh&p_lva=&p_faqid=2923

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