Question about GE (PSS26MSRSS) Side by Side Refrigerator

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I have a side by side fridge model is GSS201BTA

I have a side by side fridge model is GSS201BTA WW. The freezer isn't freezing and the fridge part isn't cold. I had the tech come 2 months after I first got the unit because the veggies were icing up. HE CAME AND PUT TINFOIL IN THE HOLE WHERE THE AIRFLOW goes through. Now I am having problems 3 years later-I have vacuumed the coils and taken the tin foil out but nothing works..There is ice build up on the back wall of the freezer an you tell me what I should try next.Thanks Lisa

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There are 2 ways I would handle this so you decide.
First open the freezer door and push in the door switch on the left hand wall. Wait a few seconds and see if the fan starts blowing. If not wait abbout 30 minutes and try again and if it still wont blow you will need to replace the fan motor. If the fan does start blowing either time look at the lower back wall and see if it is coated in a layer of frost. If so you have a defrost issue and will probably need a heating element or a new control board.
Your other option, call GE and tell them they sold you a lemon. Explain to them that you had service shortly after buying the unit for the same reason your calling them now, and you should have had them replace the unit while it was still in warranty with the first problem. You paid good money for the refrigerator and its not right that they treat this any other way then to cover any repair costs for you. And usually they will considering the first problem you had 2 weeks after purchasing it. Hope this helps.

Posted on Feb 01, 2010

Testimonial: "Thanks I actually did call the GE office and they wer not interested in helping me out- they told I would have to pay the $80 for another tech to come"


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