Question about HP Compaq nx6110 PC Laptop

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I've just "upgraded" from the XP operating system to Windows 7 Ultimate on an HP Pavilion dv8000. all went fine EXCEPT that i am now unable to use any of the USB ports on the computer. told that i am missing the appropriate Mass Storage Control Driver. The HP site did not list one...HELP PLEASE!

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  • parechpix Feb 06, 2010

    hi - i have an HP dv8000 notebook running windows XP professional. all was working fine. however...recently i mistakenly tried to install windows 7 ultimate on this older xp platform. the installation went well and all functioned smoothly, except all the USB ports on the notebook were made inoperable. HP and FixYa explained to me that the necessary driver/driver patch for the "mass storage controller" was not available, nor were there plans to produce one for my particular situation given that this computer is more than 3 years old.

    ok, so given that i need USB ports, i then successfully removed the windows 7 system and did a complete clean reinstall of the original XP Professional software, along with all available Windows and HP updates.

    all is now running fine -- however, every time i put any sort of USB plug in any of the multiple USB ports on this machine, the system freezes up. a restart is then needed.

    please help!

    thanks-
    perry

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First check here :

Control Panel - Device Manager - USB Serial Controllers - USB Mass Storage Devices (you may have
more than one - if so check all) - double click and on Driver Tab - Click Driver Details - the defaut is
C:\Windows\System32\drivers\USBSTOR.SYS (the C:\Windows is where you have windows installed
if not C:\Windows\)

Check this again as you preceed through these.
-------------------------------------------------------------
Make a Restore Point
Control Panel - Device Manager - click in the blank area - then VIEW - Show Hidden Devices
now look everywhere EXCEPT USB Controllers for your device (may not find ANY) and if you find
it RIGHT CLICK and UNINSTALL them all. The Device is your drive(s) or similar.
now go to USB Controllers and UNINSTALL EVERYTHING in the category but the category itself.
APPLY/OK
REBOOT
This will refresh the USB stack and hopefully allow the device to install. (You may need a powered hub)
Here is the similar procedure in XP, Vista's is the same except we need to clear the specific device if present.
http://support.microsoft.com/kb/310575
Here is a utility to help but do the above 1st.
USBDeview is a small utility that lists all USB devices that currently connected to your computer, as well as all
USB devices that you previously used. Run it Options and check the 1st three choices to see if any are there.
Try removing all instances and rebooting then plug in the drive.
http://www.nirsoft.net/utils/usb_devices_view.html

Hardware devices not detected or not working - Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

--------------------------------------------------------------------
Check this :

Start - type in Search box - Windows Disk - find Windows Disk Management on list at top -
Right Click - RUN AS ADMIN look to see if there is a driver letter assigned or a conflict or the
drive letter assigned is not the one you are used to seeing. This of course may not show the
drive at all, this is just a check.

Posted on Feb 06, 2010

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Your system was running windows xp which was released way back before 2001/02.Jumping from xp to win 7 means you should have checked all compatibility issues with the drivers.The only way to get the right driver is from hp's website but now the next problem you face is wether this particular model has or has not got any supported driver for windows 7.The best thing to do is to look for patch for this particular's made and model and see if there is any known driver for windows 7 that would operate the usb mss storage..Hope this helps and give you an idea of where to start.Good luck.

Posted on Jan 31, 2010

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