Question about SanDisk Sansa e250 MP3 Player

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My sansa express does not wok and is a brand new one

I have a brand new mp3 player (sansa express) and i used it during 2 weeks and now is not working, the computer do not recognize it and the battery is empty and is not possible to charge it because the computer does not recognize it.I remember i deleted a file named MSOCache.I do not know if is Hardware one or if is a software one.Please ,what should i do?

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  • haterz 99 Feb 20, 2008

    my sansa mp3 is not working, wen it is off the cpu nether the computer does not reconize it? plz help me

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If it is still under warranty, then you should take the mp3 player back to the store, tell them it doesn't work and that you would like to exchange it for another one.

Posted on Feb 20, 2008

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I was listening to the player and it all of a sudden wouldn't shut off and it wouldn't charge, after 2 days it charged and i was able to get into the files but it wont let me delete the files and says my...


Hello,

When the Sansa Express keeps freezing you can RESET the device using next step:
note:
The device can be either on or off, player NOT connected to the computer:
Press and hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.

When the "rebuilding database" message keeps coming back, the player will need an update.
Use the Sansa Firmware Updater (works on Windows only) or go for the matching download on the forum:
http://kb.sandisk.com/app/answers/detail/a_id/446/kw/database/p/555%2C662%2C687/r_id/101834
The Sansa Firmware Updater will contain the driver for the computer to perform a firmware update on your player [ METHOD 1 ].
When downloading the driver package manually, first put the driver "StMp3Rec.sys" in the correct folder on your computer. Next start the SansaExpressUpdater [ METHOD 2 ].
During this update, connection between player and the computer is based on MTP mode, Media Transfer Protocol: Drivers and software are needed to get access to the player.

The player could also be accessed in MSC mode, seeing the player as a removable disk. How to get connection in MSC mode, see next link:
http://www.machinist-toolbox.com/SansaExpress_MSC-Mode.pdf

Manual for Sansa Express:
http://mp3support.sandisk.com/downloads/um/express-userguide-en.pdf

Support site for the Sansa Express:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC9nWWpkcGYqag%3D%3D/sno/0#express

May 19, 2010 | SanDisk Sansa MP3 Player

1 Answer

My Sansa Express appears to be stuck on pause. I just got it last week and have only used it once. It will play the radio, but I can't get it to unpause in the Music mode. It will fastforward and rewind...


It's possible that there is some physical damage to your player, but first try to do a reset: Press and hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.

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the same problem with my sansa mp3 player is is showing me an mtp device but could not find any folder in pc

Nov 23, 2009 | SanDisk Sansa MP3 Player

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Dear sir i am using sansa express 1gb .its not working at all.when i switch on the player it shows "sansa" for 2 min ,then it disappears.after that i wnt be able to open it.but my computer is dtecting when...


There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.

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it sounds like the battery.but if new batterys dont work.then its the unit and you need to take it back.

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my sansa express mp3 player will not work

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maybe you should try buying new headphones,if that doesnt work send it in for repair (they will usually just give you a brand new sansa!!!)

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HI,
UMM I NEED HELP DELETING VIDEOS FROM MY MP3 ITS REALLY IMPORTANT I LET MY FRIEND BARROW IT AND HE PUT ADULT THINGS INTO IT AND I DONT WANT THAT!!!

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Hey regan have u fixed it yet?? Mine is doing the same thing and it wont turn on at all well write back!! ~sam~

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