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My treadmill is 2 days old. We turned it on and my son was walking on it, then he bumped the key string and the key fell off the magnet. When we put it back on, the treadmill was and still is stuck in the "incline" mode....all the screen says is incline with two --'s. It goes up as high as it will go, stops for a second, goes down flat, stops for a second and goes back up again. I took off the hood and made sure the magnet was aligned with the pulley. I unplugged it, I hit reset, I unplugged the console from the wire in the upright, I have tried all of these things in every different order I could think of and it will not stop! No buttons work at all! I cannot even think of having to load this up and sending back to QVC! I hope you have an easy quick fix, I would be forever indebted to you. thanks for your time. Leah

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  • lwright22 Feb 01, 2010

    i spoke to Reebok, all I had to do was hold down the stop button and the incline up button at the same time and then put on the key for a hard restart.....that was not listed in the troubleshooting guide. I should have just been patient and waited until Monday.....Thanks anyway....

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No sorry to be the bad news bear. but if you have done all of that then you may have to get them to servise it seeing the controller maybe stuck in a limp mode.

a few things though that you may not have tried are repeating the mishap with the key again but when it is goes down for that few seconds. it may help it to reboot. also keep the machine unplugged for 24 hours as a hard reset may also help it. these are the two things i notice when reading that you didn't state and may help. good luck and let me know how you make out.

Posted on Jan 31, 2010

  • michael schultz
    michael schultz Feb 01, 2010

    no thank you for the follow up. i love it when customers let me know the out come and now i know that hard restart for that treadmill. again thank you for using fixya and glad to see you got it going. when we buy items and there new then they break it can be very upsetting. thinking Reebok would have something that simple in the trouble shooting guide. well have a nice day.

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