Question about Creative Labs Creative Technology Zen MP3 Player

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My Zen Mosaic will not shut down. Actually, it shuts down and immediately powers back up. I have used the reset, and after resetting, it simply powers back on again.

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Use Safe mode to reboot - hold reset and play/pause, then turn it on (bit fiddly but persevere). Choose option 4 in the first instance - usually works

Posted on Feb 08, 2010

Testimonial: "In safe mode, the Zen froze and wouldn't allow selection of the reboot option. Reformatted via PC link and tried again; this time it worked! Thanks!"

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My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
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1 Answer

Zen stuck in recovery mode, reboot failed, firmware recovery tool downloaded and updated, reset button failed, last time this happend we had to wipe it totally off and start over, much time...


You can reset your zen by placing the pen head in the hole below the power button for 20 seconds.


Or


Attempt to slide the switch like you are shutting it down and then use a pin to reset the mode. By doing so all song could be washed out

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