Question about B&W Bowers and Wilkins Zeppelin iPod Music Speaker System

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My B and w zepplin starts off with blue light and as soon as i connect my or any other ipod it flashes red with a low off and on tome coming from the speakers

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  • 7 Answers

This sounds like the known fault which all these units exhibit (apart from the very recent ones). Return the machine to your dealer with your proof of purchase. B & W will rectify the fault.

Posted on Apr 15, 2010

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1 Answer

My Zeppelin won't respond at all despite a "soft" reset. The standby light is flashing, and it registers the iPod...but no sounds...any help? Brgds jf


1) if the light is flashing red then the problems is with the power supply.
2) if blue, when you say it registers the ipod, is it just charging or does the zepplin remote control show any communication to your ipod. (or does it just show that it is charging?)
3) try the rear input to see if that works, if it does, this would point to either your ipod or the docking arm.

if this is a z0/z1 or early z2 model, contact point of sale or b and w service as their are known issues with these models, (if you have not sent it back before, if you have sent it backbefore there should be a two year warranty on the product!)

hope this helps.

Apr 24, 2011 | B&W Bowers and Wilkins Zeppelin iPod Music...

1 Answer

My Apple Iphone doesn't work with my B&W Zeppelin (There's no compatibility). How can i do? Thank you Luana from Italy


1) have you the latest software on your zepplin?
2) does the unit work with any other ipod? if it does then it may be your unit.
if it does not, check aux mode, if ok on aux, then it could be a docking arm problem.
3) does the light (led) go blue when the i phone is in the docking arm, if not, then again it looks like the docking arm.

if the red light flashes when putting the iphone in, then the unit has the problem power supply, so contact your supplier or b and w service.

hope this helps.

Jan 22, 2011 | B&W Bowers and Wilkins Zeppelin iPod Music...

1 Answer

I have a red flashing light, and a noise between track but i never registered my zepplin and cannot remember date of purchase. is there any thing i can do


there is a serial number underneath, the red flashing light indicates that there is a power supply issue which is a known problem, contact point of sale or b and w service and they should fix with the new modified board as this is a known problem.

Jan 14, 2011 | B&W Bowers and Wilkins Zeppelin iPod Music...

1 Answer

I have used my Zeppelin with my iphone3s and ipod touch without any problem for more than a year. Lately I have been receiving a continously flashing red light when I plug my Ipod Touch and dont receive...


don't be mislead, the red flashing light is the power supply and you need to send it back for repair and have the modified board fitted. once this is resolved they should check for any other failures, but until this is changed, things will never improve.

Nov 12, 2010 | B&W Bowers and Wilkins Zeppelin iPod Music...

1 Answer

Zepplin working fine for over 2 years and then recently it just stopped accepting music from my IPod! Flashing red light...no music. Seems to be an issue all around. Is there an EZ fix?


ref flashing light comes from the faulty power supply unit which manufacturers are aware of. contact and get it replaced. this is a known problem.

Sep 20, 2010 | B&W Bowers and Wilkins Zeppelin iPod Music...

1 Answer

B&W Zepplin flashes a red light all the time and it wil not play whne the ipod is connected. We phurchased this in John Lewis in UK last year, now living in Dubai, how can I solve this problem???


contact b and w service, this is a known problem, they may have some form of service in that area. the fault is a faulty power supply unit which they are aware of.

Aug 23, 2010 | B&W Bowers and Wilkins Zeppelin iPod Music...

2 Answers

My B&W Zepplin flashes a red light all the time


Hi,
This is a fault and you need to contact your dealer or retailer and B&W will repair or replace free of charge.
Kind regards,
Susanna, B&W

May 15, 2010 | B&W Bowers and Wilkins Zeppelin iPod Music...

1 Answer

My B&W Zepplin flashes a red light all the time


I would suggest contacting the Bowers & Wilkins customer service department - marketing@bwgroupusa.com - they will help you fast!

Mar 29, 2010 | B&W Bowers and Wilkins Zeppelin iPod Music...

2 Answers

When I start a tune on the iPOD there is a whirling mechanical sound from the Zepplin for about 45 sec


This sounds very much like the start of a known fault. The noise will eventually become more intrusive and ultimately the machine will show a red flashing light and won't play. Return it to your retailer with proof of purchase. B & W will rectify the fault and update the software.

Mar 06, 2010 | B&W Bowers and Wilkins Zeppelin iPod Music...

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