Question about Hitachi 50V500 50 in. HD-Ready LCD Television
We call this the "red cloud" and nothing you do to the set will correct the problem. You have a defective light engine. We recently went through this so here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've not heard of this but they have. They will give you the names of some certified dealers in your area. Once the tech comes to your home and confirms that it's a bad light engine, call Hitachi back and they will send a new light engine to the dealer. The dealer will call you to set up a day/time to come out and intstall.
Here's the deal, Hitachi will cover this expensive part (cost $1500) but it you're not under warranty, you will have to pay for the install. Our install was $400 but others on this site have paid around $200. Please do not let anyone tell you that you have to pay for this part. Deal directly with Hitachi. They have not recalled this part but they are replacing it for free..brand new and not refurbished. All you pay is the install. Also, deal only with customer relations and not customer service. The 800 # I listed is directly to Hitachi customer relations department. Good Luck!
Posted on Feb 18, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 02, 2012 | Vizio 42 in. LCD TV
Jul 08, 2011 | Joico VeroColor Permanent Hair Color 5FR...
Mar 13, 2017 | Televison & Video
Apr 26, 2007 | LG Studioworks EZ-FLAT E700B 17 in.CRT...
Sep 04, 2005 | Canon Optura 500 Mini DV Digital Camcorder
Sep 04, 2005 | Canon GL2 Mini DV Digital Camcorder
80 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: