Question about Motorola Mobility Moto Q

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Motorola q shuts itself off

My morotoral q shuts itself off
this is not due to a low battery as it is fully charged
it's not due to a software update as it has the lattest software update
any ideas how i can fix this

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I am afraid there can be a plethora of possible problems here. But I recommend trying a few things before going to your dealer. First, try removing the battery and replacing it. Second, I recommend quality battery care. Read the owners manual for how to maintain your battery. It may be helpful to allow your battery to run all the way down. Then recharge it to full (but do not overcharge your batter). Then run it all the way down again. Third try replacing the battery or having a second one handy. Fourth, try removing any programs you added and then reinstall them one at a time. Finally, IF ALL ELSE FAILS try a Master Reset. Remember that a master reset will delete everything you have added to your phone. To do this you need to go to Start, System Tools, Master Reset. Good luck.

Posted on Jun 19, 2008

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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