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When I turn on my Canon ip5000 printer, the print head makes three quick ''clack'' sounds, stops, and then the light flashes, alternating between green and yellow. The print head doesn't move through its normal warm-up routine. When I open the lid (as I would if I were about to change an ink cartridge) the print head remains in it initial right-hand position and refuses to move out into the center. My local Canon repair company will charge me $45.00 just to walk in the door. Does it seem that this problem might have a quick fix or at least a small enough problem that the authorized dealer's repair cost would still be less than the cost of getting a new printer? Please advise. Thank you.

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  • krop0507 Jan 31, 2010

    Rylee,


    Thanks for your prompt response. I am presently soaking the print head overnight.


    The fact that I have about $100.00 worth of ink both sitting in the machine and standing by in reserve is what makes me not want to be too quick to get a new printer. I will have to hope that this works.


    I don't know if the following info will help to shed any light as to the source of the mystery but after I removed the ink cartridges and the print head, the printer still acted the same way.


    If I push the print head carriage to the center or far left side and then turn the printer on, the print head carriage first moves over to its typical right side position, makes its normal jog back towards center, then goes back to the far right side when it makes the "clack, clack, clack" sound and then dies.


    The light then flashes in a green-yellow sequence three times and then repeats.


    I will let you know tomorrow if the cleaning of the printer head resolved the issue.


    Thank you,


    Kevin

  • krop0507 Feb 01, 2010

    I would hope that at this point I don't need to reiterate my aforementioned Canon Prixma 5000 printer problem as i would like another's take on my problem.

    I did soak the printer carriage overnight as Rylee suggested but the problem remains the same.

    I have already looked into purchasing a new printer that uses the same type of ink, to salvage the $100.00 in ink that I still have, but apparently Canon doesn't make printers that use those model number ink tanks anymore.

    Any other suggestions would be greatly appreciated.

    Thank you

  • krop0507 Feb 03, 2010

    This solution seems to have gotten the closest to the source of the problem. Once I took the machine apart, however, I realized that the cure wasn't as obvious to my untrained eye as I had hoped it would be.
    With my fingers coated in ink, I declared the patient dead and consigned the carcass to the land fill. As with so many other electronics and small appliances these days, the investment of time and money for repairs is just not worth it. Unfortunately.
    Thank you for all of your time and helpful thoughts.

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3 Answers

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Something is interfering with the travel of the print head. If you remove the power from the unit, can you move the print head manually (don't use excessive force). If you can't, using a flashlight and small mirror, look at the entire travel path of the print head, including any tracks, belts and the platen. Since it is making a clacking sound, it seems it is trying to move, but it can't. Let me know what you find.

Posted on Feb 02, 2010

  • Mark Tidwell
    Mark Tidwell Feb 02, 2010

    From the information you described, this has nothing to do with your print cartridges or print head. There is a sensor that detects when the print carriage returns to the full right position. This sensor is not functioning and so the servo tries to continue moving the carriage to the right, but it can't, thus the clacking sound as the servo slips from synch. The circuitry picks up a problem as a carriage path issue, when it is not really getting the signal that it has returned. This sensor can be optical or mechanical. It probably is mechanical because the optical, if obstructed, would always sense the carriage in the far right position. It you feel like taking the machine apart (you may be able to see the sensor (a small switch) that activates (or is pressed) by the carriage on the right side. Check to see if the switch is broke or maybe has fallen out of place. There could also be a broken "plunger" or other item on the carriage that is broken that activates the switch.

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Usually when a printer is banging its head against the back wall the problem is a faulty head. But before rushing out and buying a new printer, take some sewing machine oil apply it to a cloth and wipe the drive rails. Even a quick spray of WD 40 close to the carriage often resolves the problem for a while. Worth the try My IP5000 did this twice, but has been good for 6 months now. Thanks for using FIXYA

Posted on Feb 02, 2010

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Hi


Thanks for using FixYa. Start with cleaning the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. If still the issue is not resolved then soak the print head in hot water then leave it overnight, then try it again. If still it won’t help then instead of spending $45 for a service repair call you can buy a new printer in same price. Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

Posted on Jan 31, 2010

  • Rylee Smith
    Rylee Smith Jan 31, 2010

    Thanks for your reply Kevin, if the issue is not resolved you buy a new printer of same make and model# so to avoid loosing $100 ink. Please do accept the solution if the issue is resolved or else revert for further assistance.


    Thanks
    Rylee

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Hello.

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