Question about Canon Office Equipment & Supplies
Something is interfering with the travel of the print head. If you remove the power from the unit, can you move the print head manually (don't use excessive force). If you can't, using a flashlight and small mirror, look at the entire travel path of the print head, including any tracks, belts and the platen. Since it is making a clacking sound, it seems it is trying to move, but it can't. Let me know what you find.
Posted on Feb 02, 2010
Usually when a printer is banging its head against the back wall the problem is a faulty head. But before rushing out and buying a new printer, take some sewing machine oil apply it to a cloth and wipe the drive rails. Even a quick spray of WD 40 close to the carriage often resolves the problem for a while. Worth the try My IP5000 did this twice, but has been good for 6 months now. Thanks for using FIXYA
Posted on Feb 02, 2010
Thanks for using FixYa. Start with cleaning the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. If still the issue is not resolved then soak the print head in hot water then leave it overnight, then try it again. If still it won’t help then instead of spending $45 for a service repair call you can buy a new printer in same price. Please do accept the solution if the issue is resolved or else revert for further assistance.
Posted on Jan 31, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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