Question about Apple iPod shuffle Second Gen. Silver (1 GB) MP3 Player (MA564LL/A)

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2nd generation shuffle not charging or recognised on itunes

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Dear ched13889,

Are you sure that the USB drivers are installed correctly? If so, there may be somthing wrong with the connection between the Shuffle and the dock's jack. If this doesn't help, there may be somthing wrong with the connections. Try phoning your retailer.

-K.R.

"I know what I know because I know what to do!"

Posted on Feb 07, 2010

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I was given an i pod shuffle as a gift from a friend but when i went to apple support the i pod had been disabled. how do i fix it so that i can put my own apple itunes on. thanks anne marie


To reset iPod shuffle:
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Use iPod Reset Utility to restore the following iPod models back to their factory settings when iTunes is unable to do so. The process completely erases all music and data and reinstalls the iPod software version listed below:
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download here
http://support.apple.com/downloads/iPod_Reset_Utility_1_0_4_for_Windows
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On the iphone if you hold (and keep holding) the home button as you connect both ends of the firewire/usb this triggers a complete reinstall, without needing to connect to Itunes.

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