Pages are now coming out completely black. I thought that there might be a problem with the cartridge and have replaced it, but the problems continue. I have had the machine for over five years but it has not had heavy use at any time, just the odd fax and photcopy, probably 500 sheets maximum over that time. Is anyone able to offer advice?
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: Brother 1020 Fax Technical Problem
If all page are coming out blank there is only one possibility. The Thermal Head (basically heats the ink on to the paper) has failed. It should be a relatively cheap fix but like you said the machine is know over five years old.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Black pages are indicative of a bad drum. A failing drum basically can't be charged anymore. Since the toner cartridge can't discern what part of the drum is calling for toner, it simply fills the whole page with toner, creating the black pages you describe. You should check the drum, and corona wire and clean both. If the problem returns, you have a bad drum and should replace it.
Unplug the cable that connects the computer and printer together. Plug the printer power cord into a wall outlet. Print a self-test to determine if the problem is related to the printer, rather than the software. If the problem occurs on the self-test page, replace the toner cartridge. A faulty or damaged cartridge may cause black pages. Remove all accessories (cartridges, memory, I/O boards, etc.) and try to print a self-test again. Faulty accessories may cause black pages to be produced. If the problem persists, the printer may need to be serviced.
remove the toner cartridge and you should be able to see the matching black streaks on it, if it is the problem .....don't bother trying to clean it , it is supposed to be self cleaning and you can't improve this look...replace