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Sorry to inform you but the keyboard needs repair. I've been a wireless keyboards and mice user for years. I've been to this problem before. First I thought it was just the battery or the wireless dongle, until I sent the keyboard to the manufacturer for repair.
I would suggest to contact the manufacturer for repair if the keyboard is still under the warranty.
If you know the batteries are good, then turn the keyboard over and find the small reset/connect button and press it. This resets /connects the board to the receiver. If it still doesn work, press the button on the receiver and then the mouse. Hope this is of help to you. Bud
1. Click on Start and click on "Run" 2. Type osk and click OK. 3. You will see the On Screen Keyboard (OSK) 4.
If the "nlk" button is white, it will be a visible key on your
keyboard. Blue is when the key is not visible and the dark blue with
the red border when the NumLock is ON. 5. Please make sure the "nlk" button is blue. 6. You will also the display on your monitor when the slk button is clicked or changed on the OSK.
Go to Control Panel.
1. Click on Keyboard.
2. When the Keyboard Properties come up, CLICK on Key Settings.
3. Then set up the keys by selecting the Key to be changed.
Hope this will help some. Bud