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Your optics are either Really Dirty, or out of line and you would need a replacement optic pickup. If you are mechanically inclined, it's not a difficult repair and parts can be purchased thru lots of sites. First things first, pop the top and use "Dust-OFF" in the main chasis, it gets bad! Next, if you have a good CD/DVD player cleaner that uses fluid, run it thru a couple times then test any disc. If you don't have one, just about any convenience store has them. Just make sure it uses fluid!. If you still have an issue. post a comment and I can pdf you the schematic of the unit. it's pretty easy to read and follow if your a little more than a novice with electronics. Hope this helps
Try the disc in another Xbox. If it works there, it's the xbox, if not it's the disc.
If you need to remove scratches from the disc itself, clean the disc with an anti-static cloth (glasses cleaner) and try it. If that doesn't work, apply normal toothpaste, a small amount, to the disc with your finger. Rinse it off with water and dry it with another anti-static cloth.
If you are loading a store bought DVD and that it what it say's. The transport needs to be replaced. roughly 150-200. If you are loading "burned" DVD's the format may be wrong and the unit cannot read it. Best suggestion I can give you is to first buy a "Laser Lens Cleaner" on that uses fluid. Any electronics store sells them for 15-20. Run it thru the unit a couple of times then try a clean, store bought DVD. If it plays, problem solved. With your DVD's, if you have any liquid car polish like mother's or meguiars, put a couple drops on the disc and spread around with your finger, let it set a couple then buff off with a microfiber towel. This works wonders for old scratched cd's and dvd's and helps protect new ones from getting scratched. As for the Lens cleaner, run it thru every product you have that uses discs 3 or 4 times a year, it's the best preventative maintance and only maintanance you can do on a CD player DVD or PC. Hope this helps
Call back, ask to speak to someone who speaks English and you can understand. If that person do not know then ask to speak to someone else. The toll free number doesn't work for me now, don't know why, but I used it before and got someone who walked me thru that problem and was told that if it did it again, call back and they would send me another one. I did not do that, but other things and then I could not reach anyone with the number I have, what happened?
the heat from the infra red laser heats up the disk to the point it is hot to touch at which point the read lens cannot read the laser reflection thru the heat noise. cool it down, keep a small fan blowing thru it or play shorter movies.