Question about Microsoft Xbox 360 Console

1 Answer

Disk drive? lens?

Every time I insert a disk into the disk drive, it reads it for two seconds and then says "Open Tray". What's wrong?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 340 Answers

This is either a worn dvd drive motor, or the magnet on top of the motor has come off, either will need the console stripping down and repairing or replacing,
If you are desperate to play, turn your console off,lie it flat, turn it on and give it a rap with your knuckles(don't go mad) about where the centre of the disk would be, it will eventually load.
Don't forget thumbs up if this works.

Posted on Jan 31, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

CD tray opens and shuts fine. With CD loaded and shut the screen still says NO DISK. These are disks which have always played without problem on this CD player. Is there anything I can try before taking...


When the CD player loads properly and still reads as no disk this indicates that the player lens (Optical device which reads the disk information) Is either dirty or bad. The only option you have is to get a disk lens cleaner and run it on the system. Once you run it, it is supposed to work if the lens is not spoilt. Otherwise you will just have to replace the lens by taking it to a repairer.
Hope this solution has been helpful?

Jan 17, 2011 | Audio Players & Recorders

1 Answer

I went to put a game in the xbox to play,I waited for it to load & nothing happened.The screen said open tray.I waited & waited but nothing.I pressed the green button on the controller but the tray...


Well you may be having disk tray issues, sure hope so as compared to a burnt out lens module,try ejecting the tray fully and wiping all dust off around the grooves under the tray,one more tip is to keep a disk in the drive at all times, even when you aint playing it, you can also try giving it a gentle tap on the front pat where the disk tray is located any time you eject it or push the tray back in, come to think about it if you are fond of pushing the tray in after inserting a disc, stop cos it weakens the motor that drives the ejecting process, hope this helps...

Oct 25, 2010 | Microsoft Xbox 360 Console

1 Answer

X box wont read disks


Your lens is dirty, very common and is considered routine maintenance.

3 ways to fix this.

1. Buy a CD cleaner, it is a cd that has little brushes on it that clean the lens as it spins. Can buy one for under $20

2. You will need a can of compressed air for electronics. Open up your cd tray and pull the power from your 360. Push the tray half way in and position the nozzle extender for the can of air right at the cd lens and give it a few blasts of air. It may take a few times to get the nozzle in the right place.

3. Disassemble your 360 (will void warranty) and take the DVD Drive out of it. After the drive is removed you can remove the cover to the drive and manually clean the lens. Put it all back together and you are back to playing games and reading disks.

Hope this helps you out.

Feb 05, 2010 | Microsoft Xbox 360 Console

2 Answers

Xbox 360 console can't read disk


If your console has stopped reading discs this can be because the receptors on the back of the drive have overheated and to fix it you will need to send it in or use a good repair guide to do the job.

Nov 25, 2009 | Microsoft Xbox 360 Console

1 Answer

It tells me to open tray every time I put a disk in or not


The "open tray" option comes up when the console can not read the disk. If the disk is not scratched or dirty, then it is most likely your lens inside the console that is dirty.

Two easy methods to clean it are either use a cd cleaner(cd with brushes on it) or by using a can of compressed air to blow the dust from lens.

The lens is located inside the console beneath the game tray. Open you tray and pull the power to console, this will allow you to move the tray back n forth without it auto closing on you. When it is about halfway out you can get the extension to the air can right at the lens. A few shots of air and you are done.

Cleaning your lens is normal maintenance that is often overlooked.

Sep 15, 2009 | Microsoft Xbox 360 Console

1 Answer

My ps2 game disc says disc read error, but there is nothing wrong with the disc


Most disk read errors that are not caused by the disk itself are caused by having a dirty lens in the drive you put that disk into.

Two easy ways to clean that lens are either buying a cd lens cleaner (cd with brushes on the underside of it) or by using a can of compressed air to blow the debris off the lens.

If you go the route of compressed air in a can, there is an extension that comes with the can...it usually looks like a mini red sipping straw. You can reach the lens by open up the drive tray and pulling the power to the console when it is open. The reason to pull the power is that you can now move the tray halfway closed without it auto closing on you. When you have access to the lens from positioning the tray, stick the extension into your console and place it right at the lens and press the nozzle to spray the air. Do this a couple times and try reading your disk again.

Hope this helped.


Sep 14, 2009 | Sony God of War for PlayStation 2

1 Answer

Games wont play. Problems with Disk player


If you don't have the tools to open your 360 go to best buy or an office supply store and get a can of compressed air and blow the dust out of the dvd drive. If that doesn't work then the lens needs to be cleaned with a q-tip and alcohol. This has worked for me on numerous occasions.

Jun 01, 2009 | Microsoft Xbox 360 Console

1 Answer

Games wont play. Problems with Disk player


it might be the disk drive lens just inst reading. if you still have warrenty with microsoft call and tell them whats wrong. if not then it will be cheaper if you buy a new disk drive for your xbox 360 and have a game repair shop replace it or just take it to the game repair shop and they can tell you whats wrong for sure. but call microsoft first you have 3 year warrenty with microsoft depending around what time you purchesed your system.

May 31, 2009 | Microsoft Xbox 360 Console

1 Answer

Wont play/read any xbox games


1 dirty lens
2 dirty disc
3 programme error

1 i think the xbox cleans its own lens but check the manual if not get a good lens cleaner.

2 clean the disc always clean your discs after and before you use them.

3 take off your hard drive and any memory cards and reset xbox to factory settings

May 12, 2009 | Microsoft Xbox 360 Elite Console

1 Answer

Combo Cd/Dvd Drive is not reading Cds nor DVDs


1. Remove your burner from your computer then open it by removing the screws under the burner.
2. When the cover has already been removed, get a cotton bud then soak it in alcohol to clean the lens. Because the lens might just be dirty. Then after that put the cover back by screwing it again then install it back to your computer.

Apr 08, 2009 | LG GMA-4082N 8X SLIM DVD RW DRIVE FOR...

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

46 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

marley mcelhinney

Level 3 Expert

490 Answers

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...