Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Dyson power head stops when on carpets, cleaned brush out, still happens.

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Hi its Darran at Dyson.

As the Turbine head is air driven, you may need to wash the filter and check the rest of the machine for a blockage as a loss of suction will also reduce the performance of the Turbine head.

For the full blockage procedure and filter washing instructions, please visit the Support section of our website at www.dyson.com.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

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Posted on Jan 02, 2017

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1 Answer

Why is it such hard work to hoover the carpet with the dyson dc 33.it is really hard just pushing it across a new carpet.


Are your belts working and is your power head set too low? Try raising it up one or two clicks. A broken belt will not let your brushes spin and a spinning brush will help it go on carpets.

Aug 20, 2016 | Dyson Vacuums

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I have Dyson 21 model. The brush for carpets stops frequently, completely loosing suction motion, I try to restart every time, but after a few times I won't be able to restart again. Otherwise it work


Hi Maryna, it's Jack at Dyson.

Like most Dyson vacuums, DC21's Motorhead floor tool is engineered to shut off for protection if something jams it. This can usually be reset after checking the cleaner head for obstructions, and removing any threads or hair from the brush bar and endcaps. Please follow the steps shown in the video below:


If you'd like further advice after giving this a try, our experts are on hand to help. You can reach us by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

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The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

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on the head there is a round filter type part if that is pushed in the the brushes won't turn. try pulling it out slightly.

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Hi there, it's Jack at Dyson.

DC41 Animal's cleaner head is designed to self-adjust to different floor types - so you don't need to bend down to adjust a dial. You can see how this feature works in the video below. In addition to this, next to the red on/off switch you'll see a silver brush control switch, which allows you to turn off the brush bar for hard floors and delicate carpeting.

Carpet manufacturers sometimes recommend vacuuming certain types of carpeting with the brush bar turned off - we'd suggest checking directly with the manufacturer of your carpets to ensure you're cleaning them correctly.

If you'd like any further advice on using your DC41 Animal, please email us at askdysonUS@dyson.com and one of our experts will be in touch as soon as possible.

Best wishes,

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http://www.dyson.com

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My Dyson DC17 gets carpet fibers stuck between the brush bar belt and where the belt attaches to the machine (not the brush bar end of the belt) Then it shreds the carpet fiber and I have to tear it apart...


Hi there,

If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

Kind regards,

Jack
Dyson Online Customer Support

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Hi there,

Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
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Hi, We have a brand new Dyson DC33 and the brushbar clutch slips too often when vacuuming any carpet in our house. Bare floors are fine, There are no obstructions with the brushbar, and when I try to...


Look to see if it has a switch on it that says floor /carpet. as it will raise the head enough for more clearance under it.Don't allow it to keep slipping, it will burn up the rubber band that drives the brush.

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