Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Dyson power head stops when on carpets, cleaned brush out, still happens.

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  • 167 Answers

Hi its Darran at Dyson.

As the Turbine head is air driven, you may need to wash the filter and check the rest of the machine for a blockage as a loss of suction will also reduce the performance of the Turbine head.

For the full blockage procedure and filter washing instructions, please visit the Support section of our website at www.dyson.com.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

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Posted on Jan 02, 2017

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Dyson small ball multi floor vacuum cleaner purchased in Australia


Aussie electrical current may be different than our US current. England's is. Converters are needed to plug in a toothbrush in England. Likely Australia is the same. We've lived on a dirt road for 32 years, in New Mexico. We call dust "enchantment." Mostly ignore it. Check out the electrical conversion from them to us. Likely there is way to convert their currency? to ours. Electrical currents.

Jan 03, 2018 | Dyson Vacuums

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I have Dyson 21 model. The brush for carpets stops frequently, completely loosing suction motion, I try to restart every time, but after a few times I won't be able to restart again. Otherwise it work


Hi Maryna, it's Jack at Dyson.

Like most Dyson vacuums, DC21's Motorhead floor tool is engineered to shut off for protection if something jams it. This can usually be reset after checking the cleaner head for obstructions, and removing any threads or hair from the brush bar and endcaps. Please follow the steps shown in the video below:


If you'd like further advice after giving this a try, our experts are on hand to help. You can reach us by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 12, 2015 | Dyson Vacuums

1 Answer

Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

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Why does my Dyson Dc-39 vacuum have good suction, but the beater bar barley turns?


The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

Dec 18, 2014 | Dyson DC39 Animal Canister Vacuum

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Dc 39 canister carpet brush will not turn


on the head there is a round filter type part if that is pushed in the the brushes won't turn. try pulling it out slightly.

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The brushes are usually belt-driven. You may need to replace the belt.

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Plush carpet setting on vaccuum?


Hi there, it's Jack at Dyson.

DC41 Animal's cleaner head is designed to self-adjust to different floor types - so you don't need to bend down to adjust a dial. You can see how this feature works in the video below. In addition to this, next to the red on/off switch you'll see a silver brush control switch, which allows you to turn off the brush bar for hard floors and delicate carpeting.

Carpet manufacturers sometimes recommend vacuuming certain types of carpeting with the brush bar turned off - we'd suggest checking directly with the manufacturer of your carpets to ensure you're cleaning them correctly.

If you'd like any further advice on using your DC41 Animal, please email us at askdysonUS@dyson.com and one of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson Vacuums

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Brush inside main head doesn't spin, and stops spinning immediately after prompting it to spin. seems like the motor stop turning brush, however when i open main head and cover suction hole for a...


Hi there,

Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

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