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Barbie idesign ultimate stylist cards will not scan in

I can not get the cards to scan in on the barbie idesign. the led light blinks just 3 times and nothing happens. what do i need to do

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  • Anonymous Mar 09, 2008

    cards won't scan either

  • Anonymous Mar 11, 2008

    I've got the same problem. This is the second one we've bought...

  • Anonymous Mar 15, 2008

    We have the Barbie idesign, and can not get the cards to scan, I keep getting USB device not recognized,what shoudl we do??

  • Anonymous Mar 18, 2008

    Same exact problem here, any ideas?

  • Anonymous Mar 28, 2008

    I cannot get my cards to scan also. Is there a resolution to this?

  • monzac98 Apr 06, 2008

    We have the same problem and our USB port did recognize and install. Any solutions?

  • ammc1 Apr 07, 2008

    I have Windows Me and it seems as though the barbie i design installed properly. I can't get the cards to scan. Do you have any suggestions?

  • Anonymous May 15, 2008


  • Anonymous Oct 07, 2008

    El lector de tarjetas NO trabaja... (The card reader doesn´t work)

  • eye_o_green Nov 16, 2008

    I am having the same problem. I scan the card, the light blinks 4 times but nothing appears on the screen. I have even uninstalled the program and re-installed it.

  • Anonymous Dec 08, 2008

    Cards won't scan at all.

    I work work witk a HP Pavillion dual cor proc and 4 ghz memory.

    I won't work on my with XP either.

  • kwaka_queen Dec 25, 2008

    game loads ok but cards do not scan. scanner blinks 4 times, yet nothing appears on screen. scanner does not appear as hardware on system, but sound effect is heard when connecting to say it has recognised new hardware being added? have tried scanning cards in every way possible, have reinstalled program, still nothing works

  • pau_af87s Dec 25, 2008

    I instaled the game but a with a clik in the icone but the program don`t opened!!!!
    help please!!!

  • ggsggm96 Dec 25, 2008

    My cards will not scan.

  • parrothead92 Dec 25, 2008

    Cards won't scan

  • Anonymous Dec 25, 2008

    ya everything works. I installed it and it came up i went to the design place and tried scanning in the cards it blinks 4 times yet nothing appears i even waited a few minutes! this game looked cool but its not working as i planned :(

  • kiwilizzie Dec 26, 2008

    I have loaded the cd on the computer works fine but can not load the fashions. Is this a design fault.

    What to do please can someone help.



  • amauryt Dec 27, 2008

    The program won't run at all. Installed with no error messages at all. I'm using a laptop, administrator privileges, XP home. Could it be the graphics card?, and if so, how do I know the type of 'graphics card' the laptop has?     HELP  PLS or my daughter WILL KILL SANTA!!!!!  (those were her words, not mine .....)

  • tecjvw Dec 28, 2008

    Same problem, installed program, windows xp, works. Cannot scan cards, light blinks, but fashions do not show up on screen. Tried several times. Uninstalled and reinstalled software, same problem. Mattel should know this is a common problem.

  • Anonymous Dec 30, 2008

    no problem loading software...scanner blinks as it should... but no scanned images appear on screen??? All the while, Barbie is peppily encouraging me to scan before I can go to the runaway. I will kill Barbie.

  • Anonymous Jan 01, 2009

    So what do you do when this happens?

  • Naosan Jan 06, 2009

    I downloaded the program but when I click nothing happened. I tried in different pcs and finally I could install it but the cards didn't scant. I was disappointed, and my daughter couldn't play. The best thing was to go to the Store and change the game for something different.SORRY...!!

  • Anonymous Jan 12, 2009

    I have the the same problem and emailed Mattel who said they would get back to me. That was almost a week ago. I think the problem lies with the USB device as it does not display as a removable disk on my pc as the guy at Mattel explained it should.

  • Anonymous Mar 22, 2009

    the game won't show the icon


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Not sure if this will help as my cards would scan but I was having problems with the game shutting down when we tried to "photograph" her outfits, fashions not transfering to other sections of the game and not saving the cards we had scanned. I'm running windows xp on a new computer and had to change my daughters user account to administrator (from limited). The game is now working brilliantly and is everything it promised to be. Still it's very frustration that I had to spend 3 hours today solving this myself instead of reading a simple 1 liner on the Mattel website FAQ's!!!

Posted on Dec 26, 2008

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I had the same loaded fine, scanner light beeped 4 times as it should when running a card thru, but nothing scanned in. Finally, I plugged the scanner into the USB, restarted our laptop (running Vista Home Basic) with the scanner still plugged in. It worked right away after that. So, I suggest turning your computer off, plugging in the USB scanner, and starting your computer back up. I hope this helps!! :)

Posted on Dec 30, 2008

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When testing the i-design product for a customer on our work computers I had the same problem. The program loaded fine but when I scanned the cards nothing appeared on the screen even though the LED flashed 4times. However, when I tested the product on a rather new laptop at home it worked fine. I made sure i plugged the scanner in before i turned on the laptop and also checked that I had all the required programs listed on the internet. I think the most important requirements to have is the appropriate program for the scanner and also more than enough space. If you have any more problems the mattel customer number is 1300 135 312 or you can contact me (Alexis) at Mandurah Toyworld.

Posted on Feb 13, 2009

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I had the same problem but then i got a new computer and it worked fine. When i downloaded it and put in the CD ROM i clicked the icon and nothing came up! The thing is when you install it, as soon as you put the disc in it should load but if it doesn't you need some more programs on your computer or more memory space. If you look it up in the manual it will tell you what programs you need to install it. If you don't have the programs just search the internet to download them. The link bellow is to a manual and the programs you need to run Barbie i design are highlighted:

Posted on Jul 01, 2008

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