Question about Computers & Internet
I can not get the cards to scan in on the barbie idesign. the led light blinks just 3 times and nothing happens. what do i need to do
Not sure if this will help as my cards would scan but I was having problems with the game shutting down when we tried to "photograph" her outfits, fashions not transfering to other sections of the game and not saving the cards we had scanned. I'm running windows xp on a new computer and had to change my daughters user account to administrator (from limited). The game is now working brilliantly and is everything it promised to be. Still it's very frustration that I had to spend 3 hours today solving this myself instead of reading a simple 1 liner on the Mattel website FAQ's!!!
Posted on Dec 26, 2008
I had the same problem...software loaded fine, scanner light beeped 4 times as it should when running a card thru, but nothing scanned in. Finally, I plugged the scanner into the USB, restarted our laptop (running Vista Home Basic) with the scanner still plugged in. It worked right away after that. So, I suggest turning your computer off, plugging in the USB scanner, and starting your computer back up. I hope this helps!! :)
Posted on Dec 30, 2008
When testing the i-design product for a customer on our work computers I had the same problem. The program loaded fine but when I scanned the cards nothing appeared on the screen even though the LED flashed 4times. However, when I tested the product on a rather new laptop at home it worked fine. I made sure i plugged the scanner in before i turned on the laptop and also checked that I had all the required programs listed on the internet. I think the most important requirements to have is the appropriate program for the scanner and also more than enough space. If you have any more problems the mattel customer number is 1300 135 312 or you can contact me (Alexis) at Mandurah Toyworld.
Posted on Feb 13, 2009
I had the same problem but then i got a new computer and it worked fine. When i downloaded it and put in the CD ROM i clicked the icon and nothing came up! The thing is when you install it, as soon as you put the disc in it should load but if it doesn't you need some more programs on your computer or more memory space. If you look it up in the manual it will tell you what programs you need to install it. If you don't have the programs just search the internet to download them. The link bellow is to a manual and the programs you need to run Barbie i design are highlighted:
Posted on Jul 01, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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