Question about Creative Labs ZEN V Plus MP3 Player

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No device recognized when connected to computer

My device is not recognized whenever I connect its USB cable to my computer. I tried unplugging and replugging and also re-installing the program. Nethier worked. Please help me!

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  • Vjan Feb 18, 2008

    Device not recognised when connected to the USB port. Message on Zen screen dsiplays docked.

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  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya

Posted on Feb 19, 2008

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