a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Follow the steps below to replace a toner cartridge. 1.Turn the printer on. 2.Open cover 3.Push up the right lever to unlock the toner cartridge. 4.Remove the toner cartridge from the printer. 5.Take the new toner cartridge out of its package and gently shake the toner cartridge as shown below. 6.Hold the tag and gently pull the toner seal upward and remove it. 7.Insert the cartridge all the way until it stops securely with the arrow mark on the top of the toner cartridge facing 8.Push down the right lever to lock the toner cartridge.
This document provides information about replacing the print cartridge for the HP LaserJet 1010 printer series, including life expectancy and replacement instructions.
Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text on letter/A4-size paper at five percent coverage, the print cartridge lasts an average of 2,000 pages. This assumes that you set the print density to three and disable EconoMode. (These are the default settings.) See Ordering supplies for information on ordering replacement print cartridges.
Changing the print cartridge
Follow the below instructions to change the print cartridge:
Open the print cartridge door, and remove the old print cartridge. See the recycling information inside the print cartridge box.
Figure 1: Removing old print cartridge
To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
Remove the new print cartridge from the packaging, and gently shake it from side to side to distribute the toner evenly inside the cartridge.
Figure 2: Gently shaking new print cartridge
Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge box to return for recycling.
Figure 3: Removing tape from print cartridge
Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door.
Figure 4: Inserting new print cartridge
How to Change a Toner Cartridge
You may need to change a toner cartridge when:
Your printer tells you toner is out (low toner usually means you can print a few hundred more pages without a problem)
The pages coming out of the printer look faded or washed out
The pages have a repeating defect of some kind
Users are able to and expected to be able to change toner in black and white printers. (Color printers are more difficult so if you are unsure of how to change color toner call the helpdesk and we will assist you.)
First thing you will need to know is what model of printer you have.
This will be written on the printer somewhere, there are 2 names that you will likely find on the printer, one is our name for the printer (i.e. ucrit01) the other is the model name (i.e. HP LaserJet 5m). You will need the model name.
Take the model name to the central stores.
They will be able to tell you which replacement toner cartridge to use. (If there is a problem identifying which replacement to use call the helpdesk.)
Give them your cost center number and they will let you have the replacement toner cartridge that you need.
Take the new cartridge back to the printer and remove the new toner cartridge from the box.
Power the printer off.
Open the top cover on the printer.
Remove the old toner by pulling up and away from the printer. (It should come out with only a small amount of force)
Remove the new toner from its bag, remove the rip strip from the cartridge. This is a small tab on the side of the cartridge that is attached to a plastic film strip. If you do not remove this strip the printer will only print blank sheets. Take care to avoid getting the toner on you when you rip off the strip. Spilled toner is best cleaned up with a dry cloth. If you spill any toner on yourself you can wash it off with COLD water (no hot water as it can cause the toner to set).
Place the new cartridge into the printer the same way the old unit came out (there may be arrows or other cues to help you align the cartridge correctly.)
It should slide in with minimal force. If it does not slide in easily, make sure you have the cartridge aligned correctly and that you are using the correct cartridge (i.e. 4000 series cartridge is not compatible with the 4100 series printer, you must use 4100 series cartridge).
Once you have the cartridge seated all they way in place, close the top cover.
Power the printer back on.
Print a few test pages
If the printouts look good: You are just about done, package the old toner cartridge in the box the new toner came in and give it to the mailroom. We get a credit for the old cartridges. Now you are finished.
If there is a problem with the test pages: Our cartridges are refurbished and sometimes the cartridges can be defective. If you see streaks, repeated defects, faded out pages or other defects that did not exist before you changed, toner it may be because of a problem with the toner cartridge.
Try getting another new cartridge, installing that cartridge, and printing some test pages. If the printouts are clean, then the first cartridge is a defect, return it to the mailroom for credit.
If both new toner cartridges seem to have problems call the computer helpdesk. There is likely something wrong with the printer.
Please Note: Toner cartridges are light sensitive if you are going to leave them out of the box or printer for more than a few minutes please cover them to prevent damage
hope this helps u
please rate me........................
thank u for using fixya
the print cartridge door, and remove the old print cartridge.
To prevent damage to the print
cartridge, minimize its exposure to direct light by covering it with a sheet
Figure 1: Removing the print cartridge
Remove the new print cartridge from
To prevent damage to the print cartridge, hold the print
cartridge at each end.
Pull the tab until all the tape is removed
from the cartridge. Put the tab in the print cartridge box to return for recycling.
Figure 2: Removing the sealing tape
Gently rock the toner cartridge from
front to back to distribute the toner evenly inside the cartridge.
Figure 3: Shaking the print cartridge
Insert the print cartridge in the device
and close the print cartridge door.
Figure 4: Inserting the print cartridge
If toner gets on your clothing, wipe it off with a dry cloth
and wash the clothing in cold water. Hot water sets
toner into the fabric.
toner is low, faded or light areas appear on the printed page. You might be
able to temporarily improve print quality by redistributing the toner. To
redistribute the toner, remove the cartridge from the device and gently rock
it from front to back.
I just had the same problem and fixed it. Hold down the blue "go" and red "job cancel" buttons at the same time for a few seconds. The printer churns into action and the green status light goes on. I was able then to print.