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Printer began printing mostly black & magenta so I replaced the color cartridge. Color did not improve and then black stopped printing. I replaced the black - now it prints only magenta. Catch: I bought all cartridges at the same time (two pack deal). Is there a way tell if the printer is "broken" or it just needs new fresh ink, wihtout spending $$ on new cartridges? Thanks in advance!

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  • lisalubo Feb 06, 2010

    HP Deskjet 712c Printer

  • lisalubo Feb 06, 2010

    HP Deskjet 712c Printer

  • lisalubo Feb 06, 2010

    Sorry, but that is no help except indirectly (see below) as I already did all of that (same info. in users guide and freely available online). Also, my question was about the cartridges not the software. Since I haven't gotten a helpful answer, I unplugged the printer and looked around inside with a flahlight. The cartridge docking station is full of crud as if the cartridges have slowly leaked overtime. I cleaned that out and I am going to see if it does the trick. Info or advice in that area was what I was looking for. - Lisa

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I need to know the brand and model of your printer.

Posted on Jan 31, 2010

  • eric1121
    eric1121 Feb 06, 2010

    Run a self-test to determine if the problem is caused by the printer /software or by the computer.

    Running a self-test

    1. Turn the printer on.
    2. Press and hold the POWER button.
    3. Press the RESUME button four times.
    4. Release the POWER button.

    This may need to be performed several times before the printer prints the page.

    If the clean test page prints correctly, the printer and cartridges are functioning properly. Any print quality problem is probably caused by the computer or software. Follow the steps below to solve the problem:

    1. Check your printer software settings. From most Windows applications, click File , Print , then make sure your printer is selected and click Properties . Check the following settings:
    * If you are trying to print in color, make sure Print in Grayscale is not selected.
    * Make sure the Paper Type matches your paper.
    * Set the Quality value as recommended for your paper type. However, if the printout is smearing or bleeding, try reducing quality or increasing speed. On the other hand, if the printout is streaked, light, or does not look filled in, try increasing quality or reducing speed.
    2. Try printing an image (ideally, the same image) from another software application, such as MS Paint. In Windows, you can open MS Paint by clicking Start , Programs , Accessories , then Paint . If the second application prints correctly, there is something wrong with the settings of the first application. Investigate the first application's settings or contact the manufacturer of the first application for help.
    3. Your computer resources may be low. Restart the computer and then try printing again.
    4. Check your printer driver version and update if necessary.
    5. If none of the steps above have solved the problem, remove and reinstall the printer software.

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