Question about Maytag MAH6700AWW Neptune Front-Load Washer

1 Answer

Door won't unlock

Neptune washer door won't unlock. i pressed the on/off button and waited--no luck. we unplugged it and tried again-no luck. clothes stuck in washer

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  • Lisa Freedman
    Lisa Freedman Feb 18, 2008

    thank you very much, that worked, at least the clothes won't be getting smelly now i just need it fixed which will be forever cause it's in warranty

  • Lisa Freedman
    Lisa Freedman Feb 18, 2008

    i got the door open



    washer has power, door lock light was on. i'm going to leave it unplugged for an hour or so and see what happens. there was a loud humming sound coming from the machine, pump or motor maybe bound up

  • Lisa Freedman
    Lisa Freedman Feb 18, 2008

    it was draining

    it's the pump, i can tell when i get near it, i think maybe something is stuck in it. my brother said maybe a sock got in it

    he's going to come over and see if he can get it out for me.



    thanks

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Pull out the dispenser drawer push down on the tab remove the drawer and there is a cord you can pull to unlock the door pull on the door same time you pull the cord

Posted on Feb 18, 2008

  • 2 more comments 
  • robert samples Feb 18, 2008

    is it getting power

  • robert samples Feb 18, 2008

    and is the door lock light on

  • robert samples Feb 18, 2008

    what cycle is it on un plugging rarely helps is it displaying any codel

  • robert samples Feb 18, 2008


    1. Disconnect power supply to unit.

    2. Remove Back Cover.

    3. Remove clamp and Drain Hose.

    4. Remove clamp and Pump Hose.



    5. Remove wiring connector6remove three 13mmbolts securing drain pump to base

    7. Remove screw securing Drain Pump to bracket.

    Twist Drain Pump clockwise to remove.

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You may have already done these steps but please try this again in this order ok?

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Audioguy4

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