Question about Keurig Coffee Makers & Espresso Machines

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My keurig coffee maker turns off either mid-brew or by itself immediately after the first brew. I have the newest one that has a 64 oz reservoir. I cleaned out the funnel, the exit needle and the k-cup. Nothing works. I don't have the auto-off turn on. Please help.

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Call 1.866.901.2739. I had the exact problem. I gave them the serial number, and they are sending me a replacement. The customer service was exceptional - I didn't ASK, they offered. I don't even have to return the defective one. Good Luck.

Posted on Mar 04, 2010

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My Keurig was doing the same thing. Called them and the customer service lady, Jacinda, went out of her way to help me. We were on the phone for about 20 minutes as she walked me through every step to clean it or solve the issue. When nothing seemed to work, she asked for my address and said she would ship me a new one with UPGRADE today! I should get it in 3-5 days. I'm excited and very pleased about Keurig and the service they gave me. I love my machine! What awesome Customer Service!

Posted on Oct 26, 2011

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Only about an oz. is coming out when i brew. most of the water is dripping back into the reservoir through the spout over it.


Hi,

Here is a tip that I wrote that will give you some things to try that will helpyou get your Keurig coffee brewer workingagain.

Keurig CoffeeBrewer not making a full cup of Coffee
heatman101

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Aug 26, 2011 | Keurig B60 Coffee Maker

1 Answer

My keurig says I need to descale.How?


Descaling depends the size of the reservoir. I see the B60 but not the B66 at the Keurig site. The two units are apparently the same from searching the support side of the Keurig site: http://www.keurig.com .

For the Mini coffee makers, you use 20 oz of vinegar (2 10 oz cycles). For the larger Keurig units, it takes 48 oz of vinegar.

In either case, fill the reservoir with vinegar and put a large ceramic (12 oz mug for the mini unit) mug on the drip tray. Do not add a K-cup. For the B60 (and probably the B66), press the Brew button. Discard the vinegar after the cycle. Repeat the brew process until Add Water is indicated. Discard the vinegar each time. Then wait 4 hours with the unit on. Discard the remaining vinegar and rinse the reservoir. Fill the reservoir with 48 oz of water and brew several cups without a K-cup until the "Add water" message appears. Discard the water in the mug each time. Repeat the vinegar cleaning if De-scale still appears in the LCD. Run more water without the K-cup if you notice a remaining taste in the coffee after the rinse procedure.

For the mini, fill the reservoir with 10 oz of water, lift the Brewer handle and lower it after 5 seconds with no K-cup in the unit. Press the Brew button. Discard the vinegar after the cycle. After the first cycle, pour the other 10 oz of vinegar into the Cold Water Reservoir. Lift the handle and lower it after 5 seconds. Press the Brew button and wait until the light becomes steady. When vinegar starts to be dispensed, power off the unit. Wait 30 minutes. Then power on the unit and lift and lower the handle again. Then discard the vinegar after the cycle. Next run 4 rinse brew cycles with 10 oz of water each time. Discard the water each time. The unit should be ready to brew with a K-cup after the 4 rinse cycles.

I hope this helps.

Cindy Wells

Feb 22, 2011 | Keurig B66 3-Cup Coffee Maker

1 Answer

What is de-scale?


Descaling removes the deposits left behind from hard water. These mineral deposits will slow heat transfer if not removed from the heating element. To descale the coffee maker, use 48 oz of undiluted vinegar (household strength) and have a large ceramic mug to hold the output. Empty any water in the reservoir. Pour vinegar into the Water Reservoir and fill to the top of edge of the clear viewing area. Place a mug in the drip tray and press the Large Cup Button. (Do not use a K-cup.) When the brew cycle finishes, pour the contents of the mug into the sink.

Repeat the brew cycle until the reservoir is empty. Open and close the lid between cycles. When the reservoir empty, fill with water and let the coffee maker stand for 4 hours with the unit ON. After four hours, rinse the coffee maker by doing several brewing cycles (again without a K-cup). Discard the liquid after each brew cycle and repeat until the reservoir is empty.

You may need to perform additional brew cycles if you notice a residual taste.

For more information, including a pdf with the directions for descaling of the coffee maker, see http://www.keurig.com/customer-service/brewer-registration-and-support/frequently-asked-questions .
I hope this helps.

Cindy Wells

Oct 21, 2010 | Keurig B50 Coffee Maker

1 Answer

My keurig coffee maker keeps shutting itself off. This is the second one weve had with this problem.


The water reservoir tank probably isn't seated properly. Try wiggling the tank a bit and if that doesn't do the trick, completely remove the water reservoir and then replace it. Once it's seated properly, it should start drawing water and brew as designed. The constant reservoir adjusting may be necessary periodically and seems to be a design flaw with this model. Hope that helps! Best of luck...

Jan 31, 2010 | Keurig Special Edition B60 Coffee Maker

2 Answers

Descaling light on


Per Pages 9 and 10 of Keurig Model B40 Use and Care Guide,
1) turn off the "Auto Off "feature
2) fill empty water reservoir with 48 ozs of undiluted white vinegar.
3. Place ceramic cup on the drip tray and run a brew cycle. Do not use a K-cup!
4. Press the large mug Button
- let Keurig coffee maker fill mug with vinegar & empty in sink.
5. Repeat brew process until water reservoir of vinegar is empty. (remember to open and close lid between each cycle so large mug Button will flash.
6. Rinse the water reservoir thoroughly and fill with fresh water.
7. FINAL STEP RINSE CYCLE
a) place a ceramic cup on the drip tray
b) run regular brew cycles WITHOUT using a K-cup.
c) pour rinse water into sink each time.
d) repeat brew process until water reservoir is empty.
d) perform additional rinse cycles if you notice any residual vinegar taste.
e) if the red "De-scale" light remains illuminated after completing descale and rinse cycles, repeat the descaling procedure above.
Otherwise - you're good to go!

Apr 16, 2008 | Keurig Elite B40 Coffee Maker

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