Question about Maytag Neptune FAV6800AW Top Load Washer

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I heard a noise that sounded like it was grinding marbles and now it will not work and there is water in the washer.

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  • peggy_wolfe Jan 31, 2010

    FAV6800AWW

    serial # 10659686

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I too heard "loose marbles" sound when the washer was beginning the spin cycle. Take off the back panel and you will see two pumps on the bottom of the drum. As you face the machine from behind, the pump on the left is a drain pump. There is a rubber hose that leads to your drain. I had two pennies inside the drain housing. I removed the rubber hose and the pennies. Noise gone. Now to figure out how they got there????

Posted on Oct 28, 2013

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Peggy,
“”I heard a noise that sounded like it was grinding marbles and now it will not work and there is water in the washer.””
With the washer not working do you have an error code to the LED display? Can expand on the washer not working?
Do you here the grinding noise in wash/agitate cycle when the tumblers are turning?
If so you need to remove the tumblers and see if there are any coins under the tumblers. See page 37 of the Service Manual.
The SM doesn’t call out the torx driver size required for tumbler removal it’s a #20 torx driver.
You can enter into Service Mode and empty the wash water with this process.
To pump out the excess tub water;
I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.
Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”
Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.
Rich

Posted on Jan 31, 2010

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