Question about iRiver X20 MP3 Player

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Headphone Jack I read through the solutions to a loose headphone jack (ie soldering it back onto the PCB or cleaning it with contact cleaners/rubbing alcohol) and most of the people mention that their mp4 is past warranty. Mine is still in warranty, but it seems that the sound coming from the headphones is distorted whilst the speakers are fine, i'm wondering if this would still be covered by warranty? P.S - I am sure that the headphones are not the problem, i've tried with 3 different pairs.

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Thanks James for your post I'm in Melbourne & I am now on my 3rd X20 all have had the same problem including this current ( 3rd ) one each time i've returned it it has been replaced with a brand new one looks like i'm CR Kennedy tomorrow to see what they've got to say about the problem happened yet again.

Tim

Posted on Mar 15, 2008

I have now had 2 of these units with the same issue.

I returned the first unit to the place of purchase and demanded a new one (buggered if I wanted to have a repaired unit after only owning it for a couple of weeks).

The second unit developed the same problem so it got returned as well. This time I rang the iRiver supplier and asked for a new one to be returned to the orginal place of purchase so I could swap it for a different brand.

I'm still having trouble finding a similar player that has the A-B repeat feature. Now I'm wondering if its 3 times a charm.

You should send yours back asap and ring the supplier as well.

Good luck.

James

Posted on Mar 15, 2008

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Poor contact with ear bud jack. Can this be fixed?


You can try to clean the headphone jack with rubbing alcohol. Use a q-tip. Just moisten q-tip as you don't want lots of liquid running into your device though the alcohol will dry quickly.

If it is a loose connection, you may have to open your device and need soldering skills to fix it. Try cleaning the jack first.

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This problem is common with a lot of MP3 players. It is caused by excessive movement of the headphone jack and causes the headphone jack has worked loose from the circuit board.
To fix this problem the MP3 player needs dismantling and the headphone jack needs resoldering onto the circuit board to get the headphone working properly.

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the headphone jack would either be a 3 prong or a 4 prong. meaning it was either had 2 contacts on the headphone barrel or 3 contacts and the last prong being for ground. If you desolder the headphone jack you can easily determine this. Then you can goto a radio shack and pick one up for under 5 dollars. Problems that may come into play are is if they used a low profile jack over a standardized. But even if its 3.5mm or 2.5mm radio shack generally always sells them. You could also purchase them online. Most likely the cause is the contacts inside the headphone jack are no longer making contact with the barrel of the headphone plug. But if its not the headphone jack then it is possible the amp inside the unit has broken. also if you open the unit up determine if the solder on the headphone jack that makes the contact may have become cracked. If that is the case just heat up a soldering iron and make circles around the solder, but be careful not to spread the solder and cross connections.
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This happens when the headphone jack gets rust on its surface or it is loose.

Clean the jack using a tissue paper on matchstick (or a similar thin object). Be gentle or you may destroy it!

If cleaning did not help you may need to replace the jack. Contact for repairs or if you have experience in soldering, you can purchase a replacement jack online (search ebay) and solder it in.

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you can try 2 things:
first thing:
remove the battery from the unit, if it is removable
grab some contact cleaner/rejuvinator and lightly coat a headphone plug with it, insert it into the headphone jack on the mp3 player and rotate it a few times, repeat 4-5 times.. then let everything dry for 5-10 minutes, pop battery back in and try it. if you don't have contact cleaner/rejuvinator, you can also use 70% or greater rubbing alcohol.

second thing:
if the first didn't work, you can remove the batteries, disassemble the unit, and replace the headphone jack itself. if you do not have experience with de-soldering, soldering, and potentially smd soldering techniques, i don't recommend this option. you may be able to get a local general electronics repair shop (tv/stereo) to replace the part for you for a nominal fee.

hope this helps,
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