Question about Dyson DC18 Allergy Bagless Upright Vacuum

2 Answers

My Dyson dc 18 slim extender wand has NO suction. There is a plastic white cylinder object blocking.

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

Posted on Sep 10, 2013

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Vice President:

    An expert whose answer gotĀ voted for 100 times.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

  • Expert
  • 167 Answers

Hi its Darran at Dyson.

To clear the blockage remove the wand/hose assembly from the machine and the remove the wand from the hose. If the blockage is in the wand handle, you will ned to use a narrow stiff object long enough to poke through it to try and clear it. If the blockage is in the hose, you should be able to remove it completely from the machine then this will help you remove the blockage.

Should you need any further help or advice, please call us on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Hi i have a dyson dc 18 slim I have no suction from the wand but the floor suction is fine it seems the moulding as part of the under carriage carrier that switches the suction from floor to wand as...


959bd34.jpg This is the entire assembly that you would need to replace. According to the technician that serviced mine, DC18 is prone to fail in this area due to owner's use or abuse in my case (LOL). He said forcing the handle to stand upright after you finished vacuuming puts a stress on the plastic hook that rotates the valve from floor mode to wand mode. The trick there is when you replace the handle to upright, you have to step down on the wheel to the floor. It cost me $70 to have it replace. Since I still have it on warranty, only the labor is no charge. The damage on my machine I admitted is not workmanship or material defect but improper use of the machine. I hope this helps. Just beware of some Dyson Authorized Service Center that wheel and deal you for something like, the carpet fresh powder caused your machine to clogged and blah blah. You will know if the problem they tell you is not even close to the ones I discussed.

Aug 24, 2010 | Vacuums

6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

1 Answer

Dyson hose does not produce alot of suction when extended.


Hi its Darran at Dyson.

It sounds as though the wand/hose is blocked. with the machine locked in the upright positino, remove the hose from the machine, switch on and test the suction. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If the suction is strong, you will need to check the wand for a blockage. If the suction is still poor, check the hose for a blockage.

You may find it useful to wash the filter as this can sometimes cause a drop in performance if its dirty and it wuold be more noticable from the hose.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Feb 19, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

A Dyson dc 17 Animal and the wand/hose has lost suction


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

Wand lost suction


cleaning all filter Assy and all Handle Assy and Hose Assy...

Nov 06, 2009 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

My dyson dc18 has no suction from beneath, but the wand has lots of suction.


The head is blocked by something, it could be a bottle top, rolled up tissue, or something like that.

Take it off the end of the wand and look down the hole
'with a flashlight" where the wand goes into it..

You should be able to see it in there.

The object should be pushed out the way it went in..

Try using something made of plastic to push it out with...


Oct 23, 2009 | Dyson DC18 all floors Bagless Upright...

2 Answers

My DC05 Dyson suction has stopped...there are no blockages, the seals are good, there seems to be more suction coming from a yellow box which is situated at the top of the removable cannister. There is...


My Dyson had exactly the same problem. I found the problem was caused by a blockage in the hose. Take the hose out where it joins the cleaner (it will come out if you pull it downwards gently) and take the hose out of the handle by squeezing the yellow buttons on either side. I pushed a rubber alkathene pipe down and found a piece of plastic was blocking it even though at first I was sure it wasn't blocked.

Jan 11, 2009 | Dyson DC05 Cylinder Bagless Canister...

5 Answers

Hose has suction but will not stretch when turned on


Hi.

I have repaired Dyson machines for years & have never come accross this.
The only way you will have trouble extending the hose is if there is a blockage at the bend where you hold the wand could be a coin which when switched on flips accross & blocks oppening.

Is it easy to slide wand from flexi hose with machine switched off ? You will need to remove wand from hose & push broom handle down to the bend & tap coin out.
http://dysonmanuals.llc.nu/

Chris..

Jan 08, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

Not finding what you are looking for?
Dyson DC18 Allergy Bagless Upright Vacuum Logo

2,277 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18392 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...