Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

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My DC16 will start and then stop. I have to take

My DC16 will start and then stop. I have to take my finger off the trigger and start it again...this happens all the time. I have washed out the filters and checked the intakes...nothing will fix it.

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My DC16 also had charging problems. I called Dyson and they sent a new charger. The old charger only produced 23.6 volts DC, not the rated 28 volts DC. The new charger has a thicker round wire and produces 28.1 volts DC. Put a volt meter on your charger terminals and see if it is producing enough voltage to fully charge the battery, 28 volt DC. If not you need a new charger.

Posted on Mar 14, 2010

  • DysonPOO Jan 09, 2011

    is 27.97 good enough?

  • fan2 May 18, 2014

    Sorry I missed this... were you trying to be funny? Keep your day job.

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Posted on Jan 02, 2017

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1 Answer

DYSON DC16 STOPS & STARTS


go to http://content.dyson.com/support/
and see the complete information for troubleshooting, manual, videosetc.and fix it.
God bless you

Sep 25, 2012 | Dyson DC16 Bagless Handheld Cyclonic...

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My handheld dyson won't charge but when I hold the trigger the lights come on?


Hi Lynora,
I am sorry to hear you are having difficulty with your DC16. Based on the details you provided we would appreciate the opportunity to trouble shoot with you over the phone to determine the best solution.
Please call us at 1-866-693-9766 US or 0800 298 0298 UK. We look forward to speaking with you.
Best wishes,
Jessica

May 03, 2012 | Dyson DC16 Root 6 Bagless Handheld...

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Won't charge. Red light come on for about 5mins then flashs red when i pull the trigger the red light comes on does not turn to green nothing works


Hi Peter,

I'm sorry to hear you're having difficulties with your DC16. From what you've described, it sounds as if the filter may not be correctly fitted - please follow the steps shown in our online support guide to resolve this:

http://www.dyson.co.uk/support/help.asp?article=1519&product=DC16-SY-STD

If you're still having issues after trying this, it's probably best if you get in touch with us directly, so one of our Helpline experts can run through some troubleshooting over the phone. You can call free on 0800 298 0298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Nov 01, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Red lever to release canister lid jammed - how to release?


Hi there,

I'm sorry to hear you're having difficulties with your DC16. If the bin-base release trigger seems to be jammed, separate the clear bin from the cyclone assembly, then reassemble, making sure you have both parts correctly aligned. For guidance on doing this, please refer to the user guide supplied with the machine. If you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/UK/floorcare/Manuals/dc16_uk_manual_120710.pdf

When both parts are correctly aligned, the trigger should move freely and open the bin-base. However, if you're unable to resolve the issue, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide further assistance.

Kind regards,

Jack
Dyson Online Customer Support

Sep 21, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

No charging light on at all but red light comes on when trigger is pulled but the machine will not work at all.


Hi there,

I'm sorry to hear you're having difficulties with your DC16. From what you've described, it sounds as if there's an issue with either the battery or the charger. To identify which of these parts requires replacement, please run through the troubleshooting guide on our support site:

http://www.dyson.co.uk/support/help.asp?article=1519&product=DC16-SY-STD

Replacements for both of these parts are available from www.dyson.com under the 'Spares' section. Alternatively, if you'd like to order over the phone, or if you'd like further information, you can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

Sep 05, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

I have a dyson dc16 and when i pull the trigger all three lights come on but nothing happens from that point?


it needs charging . and if the lights dont light when you put it in the charger somthing is wrong with charger or battery

Oct 23, 2010 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.


I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Oct 25, 2009 | Dyson DC16 Root 6 Bagless Handheld...

2 Answers

I have the same problem as steve967 The dyson dc16 is fully charged, runs well for 5-10 seconds and shuts down. I wait for a second or 2 and it runs again for 5-10 seconds. This will continue for...


Dear Michael_Stad,

I am going to sound like a broken record but here is my same answer to another person with the same problem.

I have I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Oct 23, 2009 | Dyson DC16 Root 6 Bagless Handheld...

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