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My touch screen stop working - GPS

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  • grahamjoseph Jan 31, 2010

    its a tomtom one 3rd edition (1 gb) (4no1.002) thats all the info i have on it ,and it turns on but when i touch it the volume comes on the screen

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  • Master
  • 776 Answers

Hi,
If you would have provided the make and model no. of the product that would have really helped in getting you an exact resolution, however in most of the cases:
There is a reset button behind the Antenna, try resetting it please
The calibration settings are in the settings so, until we can use it, we cannot calibrate it,
Let me know if you get any use out of the screen please.
Please provide the make and the model no. as well if the above steps do not help.

Please let me know if the provided information has been helpful.
Please rate me if the information provided was able to help you.

Posted on Jan 31, 2010

  • Dushyant Bist
    Dushyant Bist Jan 31, 2010

    I would try a couple of things:
    1) Clear Flash Tool by clicking on http://us.support.tomtom.com/cgi-bin/tom...


    2) Perform a hard reset by pressing the button on the bottom (with a paperclip) with the TomTom ON

    If the above doesn't work, the next step would be to use Windows to perform a CHECKDISK on your TOMTOM
    1) In Windows Explorer, right click on the TomTom "Drive"
    2) In the menu that pops up, click on PROPERTIES
    3) Click on the TOOLS tab
    4) Under Error Checking, click on CHECK NOW
    5) Checkmark "AUTOMATICALLY FIX FILE SYSTEM ERRORS"

    If that doesn't work, the last option is to reinstall a backup of your operating system.


    Use TomTom HOME or simply copy all the files from a backup to your TOMTOM.

    If NONE of those work, then I would consider a potential hardware issue...

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