Question about Acer Aspire L310 (ASL310UD631A) PC Desktop

4 Answers

The ACER tour program wont go away & covers the screen no matter what!

I installed this computer today, had to restore it to a previous date to get it running, and finally got it set up and internet ready.

Now the ACER tour program prepares to download, but keeps running it's light blue box in the middle of the screen! I can run all other programs (& internet), but I have this tour program screen blocking practically the whole moniter!

When I run task manager and close the program, it still stays, and the mouse stays in the "I'm busy - hold on!" animation on that screen (which means I can't move it).

Can someone please help??

Posted by on

  • CassandraMC Feb 18, 2008

    I tried, but the start up screen freezes up once I hit remove or disable. And this big blue box covers most of the screen in the center, so if there's a a small dialog box behind it, I can't see it or move it around the edges. I did a screen shot and emailed it to this computer in my office in case it helps.

    I'm going to keep trying to disable the program in the start up. Thank you for the tip, I'm sure if I can get it to stop freezing I can get this program to shut down.

  • CassandraMC Feb 19, 2008

    When I first started this computer (which by the way is used not new) It said I needed to change the resolution, so I changed it to 1024x780. Otherwise I could only start in safe mode. It does not come up, in safe mode but I couldn't connect to the internet.

    Maybe I should put it back in safe mode and see if I can go to the startup programs in u think that will work?

    (ps thanks soooo much for your help!)



4 Answers

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Press CTRL+ALT+Delete.

If you're using Windows Vista this will bring you to a new prompt screen asking you what you wish to do. Select 'Task Manager'.
You will be returned to the Desktop and the Task Manager will open up on the screen.

Click on the 'Processes' tab on the window, and search through the list until you find something along the lines of... AcerTour.exe

Click on this process to highlight it, and press the 'End Process'
button. (This should immediately close the running process)

Posted on Jun 13, 2008


Im not sure if that would work for sure but also try to go into services tab msconfig, service tab. I will continue to search out a resolution for your problem.

Posted on Feb 19, 2008

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Try going to the command prompt start , run , type in msconfig click on the startup tab and look for that program that starts up and remove the check mark next reboot.

Posted on Feb 18, 2008

  • Jason bates
    Jason bates Feb 19, 2008

    Have you tried to startup in safemode? if you have does that screen still pop up. and what is your screen resolution set at?


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Well... yes, I had that problem but I un-installed the tour because it wouldn't run, ever, got stuck, finally it quit appearing! It seems to be one of those tutorials, but it looks also like more up-sales on more and more software. Sometimes more isn't better, it's just more....

So, I google it, and because something in my C drive is always tasking, eats up memory and adds to the start up task as well as shut down time. An article I found called "Zapping the ****" is the first to explain this Vista phenomena, so read this to help you to decide. Hear an expert.,do?command=viewArticleBasic&articleId=9017702&pageNumber=2

I hope the links works but I would google acer tour, and of course you can always reload the acer tour online if you think your missing something

Posted on Aug 15, 2008


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