Question about Cameras

1 Answer

My camera says there is a connection problem with my lens at the contact points. I've tried fixing it but i still get the same problem. Help!!!

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

You need to tell us what kind of camera you have.

Posted on Jan 30, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

The error message reads: communication between the camera and lens is faulty. Clean the lens contacts. What does this mean? I need to get this matter fixed, as I use my camera daily for my job. Can...


Try cleaning the electrical contacts on the back of the lens and in the lens mount on the camera body.

Do you have another lens and/or camera body you can try? Does this lens work on another body, or does another lens work on this body?

Oct 12, 2013 | Canon EOS 1100D / Rebel T3 Digital Camera

1 Answer

I've had my T3i for about 18 months. Suddenly, I am getting an Error 01 when using my CANON EFS 55-250 lens which has always worked fine before. Any ideas? Cleaning the contacts has not helped.


Without pulling the error codes I can't give you a firm cause, but the most common reason you get erratic error messages is a failure of the aperture unit in the lens (or sometimes the IS unit). They are connected to the back of the lens circuit board by flexible circuits, and as you zoom them back and forth you get cracks in the flexes, like you used to get with the old point and shoot AF film cameras

Mar 17, 2013 | Canon EOS Digital Rebel XS / 1000D IS...

1 Answer

I have a canon rebel xsi that is not taking pictures on auto focus. It will take pictures on manual focus, but they're blurry. I changed my lens to a bigger one to see if it was the lens or camera, and...


Try cleaning the lens contacts on the camera body and on the lens.
This maybe the problem, it is not making contact with the lens zoom motor.

Dec 12, 2012 | Cameras

1 Answer

Error 99


Hello

Thank you for using FixYa for your problem


The lens contacts were dirty and to get a pencil with an eraser on the end, just a regular old pencil with a red rubber eraser. Detach the lens from the camera, hold it so that the lens’ gold contacts are pointing down and lightly erase their exposed surface, cleaning them of any hand oil that might have gotten on them.
Do the same thing with the gold contacts inside the camera body. This is a bit harder but it’s doable: just hold camera so lens opening points down so no gunk falls in. Erase lightly. I used a lens cloth and dabbed at the contacts rather than blow them so as not to blow the erasings inside the camera.
I did this to each of my three lenses just to be sure. Lo and behold, it worked (so far anyway). I’ve shot numerous pictures with each lens and have not gotten a single error 99 message

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Feb 21, 2010 | Canon Cameras

1 Answer

I've just purchased a Sigma 70-300 F4-5.6 lens for a Canon EOS 450D. When I take a picture I get an error message ERR 01 Communication between Camera & Lens is Faulty Clean the Len Contacts. To take...


It is asking you to clean the electronic points on the lens that come into contact with the camera body when the two are fitted together, in order to power the lens functions.

If other lens work ok, try giving the lens electronic contact point on the mounting plate a light rub with a dry cotton-bud, may be a fingerprint .

Oct 14, 2009 | Sigma AF 70-300mm f/4.0-5.6 DL Macro Super...

3 Answers

Error 99 for canon 350D


Error 99 says on the canon site to upgrade your firmware, so I did that, still no joy. Then i read on this site to clean the contacts between lens and camera with a soft eraser...worked a treat. No more err 99 and I will be keeping the rubber in my kit!!

Aug 21, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Error 99 appears when I use the canon EOS 350D


I think I answered this earlier did you ask this question more tan once?

well here you are a simple fix from experience.

The guy at Canon tech support listened to my woes and then told me that the lens contacts were dirty and to get a pencil with an eraser on the end, just a regular old pencil with a red rubber eraser. Detach the lens from the camera, hold it so that the lens’ gold contacts are pointing down and lightly erase their exposed surface, cleaning them of any hand oil that might have gotten on them. Do the same thing with the gold contacts inside the camera body. This is a bit harder but it’s doable: just hold camera so lens opening points down so no gunk falls in. Erase lightly. I used a lens cloth and dabbed at the contacts rather than blow them so as not to blow the erasings inside the camera.
I did this to each of my three lenses just to be sure. Lo and behold, it worked (so far anyway). I’ve shot numerous pictures with each lens and have not gotten a single error 99 message.

Please rate this help to keep the service online

Aug 21, 2009 | Canon Rebel XT / EOS 350D Digital Camera

1 Answer

Can cameras be fixed if the lens will not come out as it was dropped and its stuck gives me a lens error upon start up


a low battery
will do this, so make sure that is not the problem by changing the new batteries....
sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.


if ur still unable to retract the lens....... ur lens motor assembly is broken and wud need replacement..... contact manufacturer as u have no other options
left.....
if you felt i ve been of help a very helpful rating is appreciated....

Aug 11, 2009 | Cool-Icam Cameras

1 Answer

Says err 99 in the display. it also seems my pictures are darker and not as clear


This is a problem with the connection between the lens and the camera. See, for example http://www.richardsnotes.org/archives/2005/04/29/50mm-lens-contact-points/ for a lot of info -- in short, you need to make sure the contact points on both the camera and the lens are clean and making contact when you click the lens into place.

Jan 14, 2009 | Canon Rebel XT / EOS 350D Digital Camera

2 Answers

Problem with Canon EOS D60 Digital Camera


You need to clean the gold contacts with a soft pencil eraser. Remove the lens, and clean the contacts on it. Then hold the camera so the lens opening is pointing down and clean the contacts on the camera. Ensure no debris gets into the camera body and none is left behind on the lens.
Put it all back together and you should be good to go.

Apr 04, 2008 | Canon PowerShot EOS D60 Digital Camera

Not finding what you are looking for?
Cameras Logo

Related Topics:

11 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cameras Experts

kakima

Level 3 Expert

102366 Answers

Steve

Level 3 Expert

3287 Answers

yadayada
yadayada

Level 3 Expert

75797 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...