Question about Brother MFC-9840CDW Laser Printer

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When I plug the printer into the phone jack the house phone goes dead. The phone line is an ATT Ring Master, Distinctive ring is on on the printer

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Are you sure you're plugging into the phone jack on the printer? The network cable jack will hold a phone jack.

The network cable jack is (from the front of the machine) on the left side, right above the USB port. The phone lines are in back, top center. The incoming line should go into the jack labeled 'Line', which I think is the one on the right when you're looking at them.

Posted on Feb 12, 2010

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1 Answer

How to recieve a fax ?


If your printer is connected to a modem make sure that the port has a dial tone. To check for dial tone, try to plug in a phone to the same port that you printer is connected to. If it doesn't have dial tone, you might want to check with your phone provider. Or you can plug in the printer straight to a wall jack.

Once the printer is connected to a line that has dial tone, you can then setup the printer to receive faxes. To set it up, on the control panel of your printer, press on Setup > Fax Setup > Ringing and Answering.

If you have an answering machine, set your printer to pick up 3 rings higher than your answering machine. If not, set it to pick up on the 5th ring that way you will still have time to pick up the phone if it's a voice call.

If you have a voicemail service from your phone provider, you'll need to contact your phone provider to get a distinctive ring feature. Once you'll have that feature, you can assign a distinctive ring to your printer. You can find that under Fax Setup > Ringing and Answering > Ring Pattern.

May 29, 2012 | Lexmark Interpret S405 Wireless All-in-One...

1 Answer

I cannot receive faxes on my lexmark X4270. It will ring but nothing come through


Please go through the following checklists:
  • Make sure the that the fax line is working. To check, insert a telephone device straight to the fax line. You should get a dial tone.
  • Make sure the telephone cord from the phone jack in the wall is plugged into the Line port on the back of your Lexmark printer.
  • Assign the correct fax number on the printer.
  • If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.
  • If you have a voicemail feature in the same line as the fax, you may subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.
If these don't help, please contact Lexmark Technical Support Center for additional assistance.

Sep 24, 2011 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

I cannot receive incoming fax, what setting do I have to use


Please go through the following checklist:
  • Make sure to plug the telephone fax line from the phone jack in the wall to the Line port on the back of your printer. For more info, please refer to the Lexmark X4200 User's Guide.
  • Make sure the fax machine is connected to right phone jack in the wall and is assigned with the correct fax number.
  • If you have an answering machine connected to the same fax line, be sure to configure it so that it answers first before the fax machine (e.g. if your answering machine picks up on the 3rd ring, set your fax to pick up on the 6th ring or more)
  • If the line has a voicemail feature, disable it or request for a distinctive ring from your phone company.

Sep 13, 2011 | Lexmark X4270 All-In-One InkJet Printer

1 Answer

I have a canon mx410 all in one inkjet printer.i need assistance with setting up the fax to a phone line. Thank you Zainy


  • Call your phone company to sign up for service. Ask for an additional line with a "distinctive ring." The additional line is for your fax machine---whenever you hear the distinctive ring you'll know that a fax is coming through. Get voice mail service on the regular phone line as well.

    Purchase a two-jack phone splitter (sometimes called a wall jack adapter) that allows two cords to plug into the same phone line. Plug it into the phone jack in your wall.

  • Run a phone cord from both machines into the wall adapter. Test the system by calling both your regular phone number (assure it rings and the voice mail picks up) and your fax number to see if the fax machine picks up (you'll hear a set of strange beeping tones).


  • Apr 13, 2011 | Canon Pixma MX410 All-In-One Printer

    1 Answer

    Why is my x6575 not recieving faxes. it is plugged into a phone line and power.


    Make sure the phone cable behind the printer is plugged in to the Line Port and not the Phone Port of the printer. Double-check on the assigned Fax Name and the Fax Number. Do you have distinctive ring feature from your Virgin phone service? If you have, make sure the Ring Pattern set in the printer is the same as the distinctive ring feature. If not, set the Ring Pattern to any. If this doesn't help, I strongly advise you to contact Lexmark Technical Support for further assistance.

    May 20, 2010 | Lexmark X6575 All-In-One InkJet Printer

    2 Answers

    How to set fax machine so it can accept after 2 rings?


    Distinctive Ring basicsDistinctive Ring service is an optional service available from many telephone companies. The Distinctive Ring service permits you to assign more than one telephone number to the same telephone line. Distinctive Ring allows you to use a single phone line for both voice and fax calls. You can assign a unique phone number and ring pattern for incoming fax calls. When a fax comes in, each telephone number makes a distinctive ringing sound, such as a single ring, double ring, or triple ring.
    NOTE: The Distinctive Ring Service is the name HP and others use to describe this feature. Distinctive Ring is also known as:
    • Call Sign
    • Custom Ring
    • Ident-a-Call
    • Ident-a-Ring
    • Ident-a-Ring
    • Multi Ring
    • Personalized Ringing
    • Ringmaster
    • Smart Ring
    • Teen-Ring
    The Distinctive Ring Service allows the HP product to work similarly to a dedicated fax line. If you connect an HP fax product and a telephone to one telephone line, you can assign one telephone number for fax calls and another for voice calls.
    NOTE: You cannot send or receive faxes when the phone line is in use. Even if the HP fax product has a separate telephone number, it is still sharing the same phone line. Set the Distinctive Ring Service Using the menus on the product control panel, follow these steps to set a distinctive ring pattern. Step one: Turn on Auto Answer Turn on Auto Answer by pressing the Auto Answer button on the control panel. The button light indicates when Auto Answer is on.If the button light is already on, you do not need to press the button. Step two: Set the distinctive ring patternFollow these steps to change the answer ring pattern.
    1. Press the Setup button (c01461502.gif ) on the product control panel.
    2. Press the Right Arrow button (c01185072.jpg ) to select Advanced Fax Setup , and then press the OK button.
    3. Press the Right Arrow button (c01185072.jpg ) to select Distinctive Ring , and then press the OK button.
    4. Press the Right Arrow button (c01185072.jpg ) to select one of the following options:
      • All Rings
      • Single Rings
      • Double Rings
      • Triple Rings
      • Double & Triple Rings
    5. Press the OK button to select the option.
    6. Press the Back button (c01490920.gif ) to return to the main menu.
    Now if you have anymore problems copy the link from below and paste it in your address bar and it will help you further with a document. Follow all the settings in the document and your fax should be setup,keep in MIND THAT THE RINGS TO ANSWER SHOULD BE 2,SO YOU CAN RECEIVE FAXES AFTER TWO RINGS

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01647469&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3795406

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    2 Answers

    How do I use use a distinctive ring to separate the incoming fax from the incoming normal calls I want to direct to the answering machine. I am from S. Africa. I am using an all in one Samsung SCX-4521F. I...


    Firstly, you will need to get a 2nd ringtone from your phone provider. Most of them will provide a designated "fax ring" (not a new number) for little or no cost.

    In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. “Distinctive Ring” is a telephone company service which enables a user to use a single telephone line to answer several different services.

    Using the Distinctive Ring Pattern Detection feature, your fax machine can “learn” the ring pattern you designate to be answered by the fax machine. Unless you change it, this ringing pattern will continue to be recognized and answered as a fax call, and all other ringing patterns will be forwarded to the
    extension telephone or answering machine plugged into the EXT. jack. You can easily suspend or change Distinctive Ring
    Pattern Detection at any time.

    Before using the Distinctive Ring Pattern Detection option, Distinctive Ring service must be installed on your telephone line by the telephone company. To set up Distinctive Ring Pattern Detection, you will need access to another telephone or someone available to dial your fax number from outside (a cell phone will do!).

    To set up the DRPD mode:

    1 Press Menu until “Fax Setup” appears on the top line of the display.
    2 Press the scroll button ( or ) until you see “Receive Mode” on the bottom line and press Enter.
    3 Press the scroll button ( or ) until you see “DRPD Mode” on the bottom line and press Enter.
    4 When “Set” displays on the bottom line, press Enter.
    “Waiting Ring” appears on the display.
    5 Call your fax number from another telephone. It is not necessary to place the call from a fax machine.
    6 When your machine begins to ring, do not answer the call.
    The machine requires several rings to learn the pattern.
    When the machine completes learning, the LCD displays “End DRPD Setup”.
    If the DRPD setup fails, “DRPD Ring Error” appears. Press Enter when “DRPD Mode” displays and retry from step 3.
    7 To return to Standby mode, press Stop/Clear.
    When the DRPD feature is set up, the DRPD option is available in the Receive Mode menu.

    To receive faxes in the DRPD mode,
    you need to set the menu to DRPD;

    NOTES:
    • DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line.

    • After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone. Then have
    a call placed to a different number assigned to that same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT. jack.

    • In Tel mode, you can receive a fax by picking up the handset of the extension phone and then pressing the remote receive code Alternatively, you can press On Hook
    Dial
    (you can hear a fax tone from the remote machine) and then press Start on the control panel of your machine.
    • In the Fax mode, the machine answers an
    incoming call and immediately goes into fax
    reception mode.
    • In Ans/Fax mode, the answering machine answers an incoming call, and the caller can leave a message on the answering machine. If the fax machine senses a fax tone on the line, the call automatically switches to Fax mode.
    • In DRPD mode, you can receive a call using the Distinctive Ring Pattern Detection (DRPD) feature. This option is available only when you set up the DRPD Mode.

    The full user manual for your machine is located here

    Hope that is of help to you :)

    Nov 09, 2009 | Samsung SCX 4521F All-In-One Laser Printer

    3 Answers

    I can't receive faxes


    if this is @ your home it might be sharing a house phone, or check with phone company to see if there any speical features on your line, call and check the line,your fax line need to be a stand alone

    Feb 04, 2009 | Brother Multi-Function Center MFC-240C...

    3 Answers

    Fax does not connect on distinctive ring


    It's either your phone, or it's your fax machine that does not support fax through phone.

    Jan 30, 2009 | HP Officejet 5610 All-In-One InkJet...

    1 Answer

    Fax phone hookup


    Use an identa call box. You set the distinctive ring pattern (1-2-3) and the box will route the call through depending on what number it is. I have two numbers on one line. I have a tee adapter on the phone plug with two phone cables coming out. Each phone cable one plugs into a small distinctive ring box. I set one box switch to 1, and the second box to 2. If the first phone# rings box 1 allows the signal through to the phone. If the fax line rings the phone won't ring, but the second box will pass connection to fax and vise versa.

    I brought mine from Bell Canada phone store. It is called a identa-call box, or distinctive ring switch. Best way to go !

    Mar 21, 2008 | Kodak EASYSHARE 5500 All-In-One InkJet...

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