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Customber recipt check doesnt print logo after i set it up to do so... only prints logo on full professional format on the printer. i checked the printer settings on the software and checked "print logo" options and in settings where i pick the picture i choosen my logo. and still no luck. it prints on full professional size on the check printer but goes off paper cuz of the size. prints fine on regular full size printer....but i want a logo on checks printer for coustomers recpit. thanks.

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  • ankitp23 Jan 30, 2010

    wtf u talking about there is no print preview for this software... i been using it for 1 year +

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What version of RPE are you using and what model receipt printer? Version 11.5 with an Epson thermal receipt printer usually requires a special logo designed for that model printer. Not just any jpg or gif graphics file. Epson will create file for you, but it is pricey, around $200 last I checked. I'm not sure if the latest version 12 has a better fix for this or not. And you are right, there is no print preview on receipt printing. Contact me if you need tech help. sysadmin@ccybernet.com

Posted on Jan 31, 2010

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Upgrade to the latest version (12.0x/11.6x/12.5x) then go to setup > setup screen > hardware. then click page 2, then check off 'picture' where it says ReceiptPrinterLogo. it will then prompt you for a picture that will print at the top of the receipt. this will work on any receipt printer. no extra cost for that or anything.

Posted on Feb 11, 2010

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Go to print with preview and scale to size

Posted on Jan 30, 2010

  • Patricia Forester
    Patricia Forester Jan 31, 2010

    in your printer settings, just before you print,do you have a screen option that resizes to fit media?

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