Question about Washing Machines
First, see the Sears parts site for your washer:
You've described two separate problems.
1. No Agitate but it will spin and
See the Whirlpool / Kenmore Service manuals for the top load, direct drive washers.
WHIRLPOOL INST AND MAINTENANCE INCLUDING HOW TRANSMISSION WORKS
WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS
1. No Agitate:
When in agitate mode, the motor turn one way, When in spin mode it turns the other way for draining and spinning.
First, I'd pull the agitators and check for worn or damaged splines inside the agitator or on the agitator shaft.
Following is a description of how to take them out.
If the agitator and shaft are OK, the problem may be in the transmission.
See the above Whirlpool / Kenmore installation and service manual for top load, direct drive washers.
I'd also look at the troubleshooting section of the manual.
Starting at page 10, you'll see a description of how the transmission changes from agitate to spin mode.
The key (and likely problem) is the "agitator spring".
The spring holds the agitate gear down so that the two sets of splines on the agitate gear are connected and the agitate rack can turn the agitators.
See the following Whirlpool parts list for a blow-up of the transmission and how the various gears and springs connect.
See the following for how to remove the transmission and clutch.
Tearing apart the transmission is a bit messy but if the problem is the spring or agitate cams, it's a lot less expensive to fix than a $170 transmission.
Remove the clutch (the spring holding the clutch to the spin pinion is a bear to replace.
Remove the 8 transmission screws carefully, the transmission is full (15 oz.) of 80-90 weight oil.
Remove the transmission cover and drain the oil.
Pull off the spin pinion.
Carefully remove the clip that holds the main Spin Gear on and remove it.
Push down on the agitate spring and remove the spring clip. Note where is attaches to the main shaft.
Check the spring, Agitate Cams and the cams in the Neutral Drain Assembly.
Re-assembly is obviously the reverse of taking it apart.
If you're reasonably comfortable with tools you can fix it yourself.
When we had a problem with ours, we ended up spending less than $30 replacing the agitate cams, neutral drain assembly and oil instead of $170 for a transmission. It was worth fixing.
As an aside, tearing the washer apart will give you the opportunity to completely clean it.
See the section for the basket and tub assembly's
I'd pull the cabinet in order to get to the hoses going to and from the pump first.
You're going to have to pull the cabinet, pump, motor and transmission to check the agitate problem anyway.
See the following:
If the hoses are fine, check the shaft from the motor to the pump and check inside the pump to make sure the inlet and outlet aren't blocked.
I'd also check the gaskets at the bottom of the tub.
If you're reasonably mechanically inclined, these are easy fixes.
If you have to get to the gaskets at the bottom of the tub, see the following for how to remove the agitators, pump, motor, transmission, spin tube and basket.
(It sounds a bit complicated but it's not really that difficult.)
You don't have to buy a special spanner wrench to remove the spanner nut. I've used a short 10" pipe wrench hooked over one of the tabs on the spanner nut, tap the handle with a hammer and it should loosen.
Also, don't directly hit the drive block with a hammer. Use a short piece of wood under the drive block and tap up on the wood.
As an aside, see the following Whirlpool Service Manual for top load direct drive washers.
Depending on the problem (hoses or gasket) it's certainly less expensive than calling in a repair person.
Posted on Jan 31, 2010
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Posted on Jan 02, 2017
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