Question about JVC GR-D32 Mini DV Digital Camcorder
JVC has received reports that in certain circumstances,
the following models may,
while in the camera mode, show no picture, a distorted picture and/or display
“LENS CAP” even though the lens cap is removed.
We have identified the probable cause as a failure of the CCD image sensor.
Repairs of units exhibiting these problems as a result of
a defect in the CCD image sensor will
be made free of charge at a JVC Authorised Service Centre even if the unit is outside warranty.
Please call our Consumer Support Department on 0870-330-5000 to obtain your free repair. We apologise for any inconvenience and we appreciate your understanding and support.
Please note that this offer expires on 30th June 2009 and is applicable only to failure of the CCD image sensor.
See here http://www.jvc.co.uk/template.php?page=100102
Posted on Dec 27, 2008
Had the same problem on my GR-D750U and JVC will fix it. See
If you don't have a GR-D-750, try replacing the GR-D750 in the URL above with your product version and see if it returns a solution page.
Posted on Jul 13, 2008
I have the exactly same problem. Playback is fine. Recording
works...try pointing at a bright object like a light bulb and talking
and then playing back...voila voice is heard and faint image.
SOLUTION: After googling it...it is DEFINITELY a flaw and JVC will repair it for free. In canada you have to send it to the main office not a authorized depot. In the USA there is a website with a form for all the affected models. So it's not only the grd 32u or Grd 32US models that have this defect
Posted on Jul 11, 2008
Hi, its your ccd sensor. JVC are doing a free repair until June 2008. Visit their website for contact number and more information.
Posted on Mar 17, 2008
Posted on Feb 23, 2008
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
see web page http://www.jvc.co.uk/knowledge-list.php?id=4#0 Important Notice to Camcorder Customers A. JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display "LENS CAP" even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until 1st October 2007, JVC will cover the cost of repairs of units exhibiting these symptoms. If your product is within the twelve month manufacturer's warranty, please return it to your retailer who will arrange a repair under the terms and conditions of the warranty. If your product is outside warranty, please write to: JVC Consumer Support JVC UK Ltd 14 Priestley Way London NW2 7BA Please enclose a copy of your purchase receipt and warranty certificate. Please note that proof of purchase is required. PLEASE DO NOT SEND YOUR CAMERA DIRECTLY TO JVC. You should send ONLY your purchase receipt and warranty certificate with a covering letter. JVC will contact you to advise how the repair will be carried out. Please call 0870-330-5000 if you need any assistance in obtaining a free repair. We apologise for any inconvenience and are appreciative of your understanding and support. Model Numbers Affected VHS-C Camcorders GR-FX15E, GR-FXM393E, GR-FXM39E, GR-FX16E, GR-FXM404E, GR-FXM40E, GR-SX19E, GR-SX25E, GR-SXM29E, GR-SXM49E, GR-SX26E, GR-SXM30E, GR-SXM50E DVC Camcorders GR-D20E, GR-D21E, GR-D22E, GR-D30E, GR-D31E, GR-D40E, GR-D50E, GR-D60E, GR-D70E, GR-DX25E, GR-DX35E, GR-DX45E, GR-DX55E, GR-DX75E, GR-DX95E, GR-PD1E, JY-HD10E, GR-D18E, GR-D225E, GR-D23E, GR-D24E, GR-D32E, GR-D33E, GR-D34E, GR-D43E, GR-D53E, GR-D54E, GR-D63E, GR-D73E, GR-DX27E, GR-DX28E, GR-DX36E, GR-DX37E, GR-DX47E, GR-DX48E, GR-DX57E, GR-DX67E, GR-DX77E, GR-DX78E, GR-DX97E
Posted on Jul 31, 2007
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