Question about HP Officejet 5610 All-In-One InkJet Printer

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When using the scanner function on my HP Officejet 5610 All-in-one, it only scans 1/3 to 1/2 of the document. How can I fix?

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  • mansonco Jan 30, 2010

    This did not work. When watching the picture progress of the scan, it scans anywhere from 33% to 50% of the document and then goes directly to finished. But it has only scanned from 33 to 50% of document.

  • mansonco Jan 30, 2010

    Your solution did not work. When watching the picture progress during the scan, it goes anywhere from 33% to 50% and then goes to completed. And it has only scanned 1/3 to 1/2 of the document

  • mansonco Jan 30, 2010

    My HP Inkjet 5610 All-in-One scanner only scans 1/3 to 1/2 of the document. I tried resetting and realigning but that didn't work.
    Any other suggestions?

  • mansonco Jan 30, 2010

    Will have to try and uninstall and reinstall. Will try later

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The "SCANNER EYE" is turning off Before it Makes it Across the Document I have Experienced Many Similar Problems that I Corrected By UN-INSTALLING the SOFTWARE and RE-INSTALLING SOFTWARE Try this Method Before Returning the Unit if you can for Warranty. If you Cannot Change Settings in "PREFERENCES" such as Document SIZE Settings then this Problem is INTERNAL and IS a Total Malfunction that CAN NOT Be Corrected By way of any Settings Options. BUT AS I SAY RE-INSTALLING Software has Always worked on HP All-in-one's for Me, I Own and use all of 3 Different Modles Including a 5610 all-in-one

Posted on Jan 30, 2010

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Hi there,

Well first of all you can please follow the below steps -
A semi-full reset returns user settings to factory defaults. On some models, the semi-full reset also restores the default language and country/region settings. Note any user settings that you want to keep before you follow these steps.

1. Disconnect the power cord from the product, and then wait 20 seconds.
2. Press and hold # and 6 while reconnecting the power cord.
3. Wait 10 seconds, and then release both buttons. The product resets and prints an alignment page.
4. Try to scan again.

Good Luck!!

Thanks

Posted on Jan 30, 2010

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