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We can see the picture but no sound

We have no sound on sky but we have sound on the TV

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You haven't said what equipment you have, but if you're in Europe/UK then most of the time the fault is due to a scart plug becoming unseated. Remove all scart plugs and then push them carefully back in ensuring that they go into the sockets squarely until the problem is fixed. Check each scart plug before reiserting it to ensure that all of the pins are present and not bent/broken. If they are then replace the lead, but if only slightly bent you may be able to straighten them.

If this does not solve it, then you'll need to post details on what you have.

Posted on Jan 30, 2010

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Posted on Jan 02, 2017

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Had sky fitted, after a few minutes the picture on tv flashes,and goes off, but still have sound, had tv checked tv is perfect


Possibly an HDMI compatibility problem. Try another HDMI lead. Check for software update on TV.

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Venturer Tv to Sky


It sounds like your TV is on the wrong input. Look for a button that says input or source. Depending on the TV this will either provide an onscreen menu to select an input or it will simply scroll through the inputs. Turn on the Sky box and run through the inputs until you see something that looks like your Sky Box.

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Kindly go through operation manual of every device and follow guidelines step-by-step.

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Hi i have a krf-v5030d and i am having trouble woking out how to connect it to my panasonic 37'' plasma th37px70b and my sky plus box can you help me please .thanks john


Hi John,

I have the same amplifier, a Sky + HD box, an LCD TV an surround speakers. We wont go into the Wii, PS3 and PC also hooked up. Essentially the best way to go (whatever you connect up) is to split the video and audio signals.

Sky: The Sky box has an audio outputs (left and right channel) found at the back of the box. You get some twin audio cables, plug into the back of the Sky box and the other end into the Kenwood Amp (for example we use Video 1). This means that the sound from Sky can be found on Video 1 on the Amp.

You take the video signal (picture) from Sky using a SCART cable and put into the back of your panasonic TV. This does mean that you can watch a picture without the sound and listen without a picture. The Amp remote controls the sound, the Sky / TV remote controls the picture.

You may need to tinker with some settings on the Amp, for example on the front of the Amp you will find a source button, toggle through the 3 or 4 options to give you the right sound. But essentially that should be it. The same process is used for any other things you want to add, like a DVD player, a games console and so on.

Hope this helps.

Regards, Mohammed

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1 Answer

No picture on TV through Sky, Home Cinema is on but have sound.


do have sound and picture at same time you will need a fibre optical cable, you connect that from your cinema system to your tv. then you need to set your cinema system to digital input or fibre optic or check by pressing aux on your remote and see which is the right one. i am not familier with panasonic as i have samasung.

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I hvae just purchased a Samsung HXT 30 sound system and connected it to the tv anbd sky hd box how do I get sound from the tv it would appear it is a problem what cables do I need I have aq HDMI from the...


You need to run a cable from your Sky (satellite box) box's 'Audio Out' jacks to the sound system's 'Audio in' jacks. Make sure the Sound system is set on the same function as where you plugged in the cables (RCA type, red & white) on the back of the sound system. (example: if you used the 'Auxilliary' jacks, set the sound system on 'Aux')

If it's sound 'from' the TV as well as the sound system you'll need to connect another set (of red & white RCA) cables from the Sound System's 'Audio Out' jacks to the Television's 'Audio In' jacks. This should give you sound from both the TV's speakers and the Sound System. Good Luck!

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Setting up 42lg3000 with sky and lg home cinema dvd system.picture and sound from dvd.poor picture and sound from tv speakers only from sky .please advise on correct wiring connections for this set up.TV...


i have same tv, this i was i did on mine. on the sky+ remote push tv and then press select + red button at the same time, the red light blinks twice, then push 1174 then power button.

Nov 29, 2008 | Televison & Video

1 Answer

Just bought a samsung ps50a557s3f 50" plasma tv and the picture isnt very good.Have only got normal sky at the moment and i was wondering what the best settings are


Hi Smudger

Not sure if you still have this issue, but i have just bought this TV & also use sky (not + or HD)...

I got myself a Monster Cable Home Theatre surge protection unit from comet, basically it helps filter out all the background interference (picture & sound) & helps boost the signal sent to the TV..

I use a gold plated scart lead from the sky box to the TV & the picture is spot on.......i've not noticed any ghosting/pixeling etc & am well impressed...

The unit came with a top end HDMI cable & cost £135 (bit excessive you may think, but to buy the unit & cable seperate would cost £250!!) + the cable is a 'cable for life', so you can get a free updated cable as technology progresses :-)

My sky signal was always at half power (you can view this from the sky menu options) & now its almost full signal

Oct 06, 2008 | Samsung Televison & Video

2 Answers

Polaroid FLU-2632


I had the same problem. It's caused by the picture setting on your Sky box. Go ibto Services, select Picture Settings and set the mode to PAL not RGB.

Jun 07, 2007 | Polaroid FLM-2632 Television

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