Question about Xerox Phaser 8500/DN Printer

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Xerox phaser 8550DP 09,008.43:64999 - Xerox Phaser 8500/DN Printer

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  • acltype Jan 30, 2010

    Now why didn't I think of that? I started to do that but there was that error message. It kept asking me for more black ink sticks so I should have known it wasn't feeling well.
    Thanks for your quick response.


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09008.43 is ink loader fault for the black stick.

Start disconnecting power cord for ten minutes , then remove the black stick check it and put it back, ensure you are using original ones.

If that does not work I will publish the full reset procedure in five minutes.

Posted on Jan 30, 2010

  • Ginko
    Ginko Jan 30, 2010

    This procedure will clean errors like Note: type errors 09,005.49, 09,006.41, 09,007.42, 09,008.43
    ('Ink Loader Fault - respectively cyan, magenta, yellow, black)

    Turn the printer on, to enter the Service menu:

    1. -You can access the menu using the FRONT PANEL:

    • Press the down arrow, select "Troubleshooting" from menu and then press OK

    • Press the down arrow until you get "Maintenance Tools" and then press OK

    • While holding the arrow at the top, also press the down arrow at same time, to access the hidden service menu.

    • Scroll down the menu until getting "Enter Diagnostics" and click OK. Wait about 20 seconds, then go to Step 3

    2 - If you can not Access the menus because the printer is stuck with the error message on display.
    a. If the printer is on, turn it off and wait 10 seconds. Turn the printer back on.
    b. Wait to see the Xerox logo on display.
    c. Before the Xerox logo gets steady on display, press and hold the Back button (back) and 'i' (Help) on the Control Panel.
    d. Hold down both buttons until the display shows "Beginning Initialization Service Mode". Release the button and the printer will restart showing the menu "Service Diagnostics".

    3) Scroll using the arrows until "Function Menu" appears and press OK

    5) Scroll using the arrows until you get the command "Clear Fault ISC" and press OK twice to confirm.

    6) Now push the "back" button on the control panel (usually at the left), then press "Exit Diagnostic", then OK twice to confirm.

    7) The printer will restart, and the error message will be gone.

    8) Remove the sticks, chek them and load them back correctly.

    If the error does not clear, then it is due to a fault, in which case I contact Xerox technical support at the number listed on the manual.


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