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Office jet 5510 keeps saying wrong black cartridge.

Office jet 5510. I installed new cartridges. I put in the correct ones, but the printer keeps saying I installed the wrong black cartridge. I have turned off the power, unplugged everything, then connected it back up. But it keeps saying I installed the wrong black cartridge.I took out the cartridges, double checked them, and put them back in...same message. Both cartridges are in their correct positions.

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Look on the right side where the cartridge goes, if the spring on the right is hanging loose it might have poked a hole in the ribbon cable at the rear near the contacts. If so it's time for a new printer, if OK, check the exp. date on the ink cartridge and if it's been refilled or a generic ink you may just need another one.

Posted on Jan 30, 2010

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