Question about HP Office Equipment & Supplies
I think your issue may be this "toner cleaning roller" you mentioned. If you mean the black roller that sits right below the toner cartridge then that roller is called the transfer roller. It transfers the toner from the drum in the toner cartridge to the paper as it passes between the transfer roller and the drum. If you took this roller out and had problems re-installing it then I am sure that is where the problem lies. If this roller is not installed correctly or as you mentioned you "think something broke off it" then you are not getting any toner transfer from the cartridge to the paper thus your blank prints. I would double check this before proceding any further.
Posted on Jan 30, 2010
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Posted on Jan 02, 2017
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