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Hello You have to contact the Magellan Technical support to upgrade this device. Even for a battery replacement too, you can't do it by yourself. It can also be done at the Authorised Service Center for Magellan at your town, as its user manual says. OK.
Magellan web page has a firmware upgrade for your 3250. It is Version 4.86 unless you already have it. If that doesn't help, go to there support page and at the bottom you can see if one of the questions on the page is something that is similar to your problem. If not you will be able to ask a question yourself. Good luck.
I had the same problem, magellan would not give me a code for the map to just download but did agree to send me a new unit and then have me send back the old ubit after verifiying my receipt. did have to give them a credit card # to make sure I send back the old gps
I would avoid map updates from Magellan like the plague. They have a strange way of frying the units. Unless you want to be without your GPS and fighting with Magellan for months, leave the map software the way it is.