Question about Brother MFC 420CN All-In-One InkJet Printer

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Brother MFC-420cn Message appears,

Brother MFC-420cn Message appears, "Unable to Clean".

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Hi you can try this is for your error and please call back and let us know if it worked for you so others can do the same.Solution:

  • Machine off
  • Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.
  • Press 80
  • Press the “mono start” button several times until you see “purge: xxxx”
  • Press “2783” in order to reset the purge counter. You will see: “purge:0000”
  • Press the "stop" button.
  • Press “99” to exit the maintenance mode.
All the Best: Pineworks


Posted on Jan 30, 2010

  • SETPID May 02, 2011

    I followed the steps and my printer now works fine. I am now going to try it on my other brother printers that I had discarded because of this same problems. THANKS ALOT.

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How to troubleshoot a brother mfc 420cn printer w/o a manual?


http://www.brother-usa.com/VirData/Content/en-US%5CMFC%5CConsumer%5CSoftwareUsersManual%5C%5CSUM_DCP_110C_MFC_210C_3240C_3340CN_420CN_5440CN_5840CN_620CN_EN_1266.PDF

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I have a brother mfc-420cn. I am getting a unable to clean messa


Do you mean "unable to clean"?If it this follow this instruction.
Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If numberis over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.

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1 Answer

Unable to clean error message can selext "all or Color after hitting ink button


This is very common on Brother MFCs - they self clean excessively and when they've done a set number of self-cleans, they refuse to print and give the error message you quote.

There is a work around - you can reset the self-clean counter - but this carries a small risk the waste ink from cleaning that is normally stored insde the machine in a tank/sponge MAY leak out. I've done the work around on my Brother MFC and, so far, no leakage so if I were you I'd take a punt.
Just Google "brother mfc unable to clean" and somewhere in the results will be how to reset the counter - it's all done from the keyboard so no tools required.

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When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
Then with the power on, pull the plug from the wall for several minutes. The plug it in and power the unit up.
Here is the manual:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
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this has been written many times here in the forum.

plz search forum "unable to print"

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