I have an hp pavilion zd8000 when i turn on my laptop the bootmenu will come on then the screen will go blank right befor windows start loading.
what do i need to do to fix this problem?
Your ROM BIOS is asking you where to find bootable media, and when you tell it the HDD (hard disk dive), the ROM BIOS can't find a bootable partition on it and just quits, leaving the screen blank.
So, either your HDD is no longer connected to the system bus (was the laptop dropped recently?), or
someone (or something - aka virus/worm/trojan/malware/rootkit, etc.) has erased your bootable
OS (operating system) from the hard drive.
Fix: boot from a "Recovery CD" and use the utilities thereon to repair your OS (or at least find what's left of it), and try to reboot.
Failing that, run any/all diagnostics that your ROM BIOS has - especially memory tests and HDD diagnostics. Why?
(a) bad/jarred loose memory (RAM cards) will prevent booting
(b) an HDD that fails low-level diagnostics may never be salvageable and may have to be replaced -
it actually may have had a head crash - which tends to happen when a ZD8000 notebook is
dropped while the system is running - or a head can crash for no apparent reason.
If you can get the system to boot to SAFE mode - run sfc (system file check) as your first attempt
to repair the operating system - its already in Widows, here's how to run it:
START > run > sfc
As soon as you can get beyond safe mode, update your favorite anti-virus package database and
run one (or more ) deep scans, until the last scan that ran to completion found nothing.
Jan 02, 2011 |
HP Pavilion zd8000 Notebook