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I have an HP Vista laptop and need to install a HP Photosmart 2570 printer, but get several (5) dll that are blocking me from completing the process. I have updated the drivers on the computer (at least I think I have; I spent $40 on, but I am still having problems with the installation.

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  • condolovers2 Jan 30, 2010

    I first uninstalled the 2570 printer software. I then went to re-install, but four dll.problems came up. Unfortunately, my husband is working on his laptop now and I can't retrieve the exact names. I know one began with an "SXXXX.dll". I don't recall the other letters. There were two more dll's and the last one listed began with an "E". Based on feedback I received, I used a driver detector to determine if some of the drivers were outdated. I used Driver Detective. Based on that program, there were some outdated files, which was surprising, considerig we just bought the laptop near the end of 2008/beginning of 2009. I updated the the drivers (maybe I just think I did) and attempted to install the software program again and ran into the same dll problem.

    I think I may have called HP last year and they told me because the laptop is (was) so new that it did not have some of the items (things) our old laptop had and that was part of the problem. I do have the cd for the printer and that is what I used to try to install it on our HP Vista laptop.

    Thanks for trying to help. It's greatly appreciated.

  • condolovers2 Jan 30, 2010

    Eagle 338. I will certainly give this a try later today. I am going to cancel the Driver service.


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Please post the errors in detail so that I can let you know if there are some conflicts with some other programs or something of the like.


Posted on Jan 30, 2010

  • eagle338
    eagle338 Jan 30, 2010

    Driver detective is a worthless software that I have tried myself in the past. Not surprising it gave you incorrect results. Anyways Here is what you can try.
    1)Uninstall the device from DEVICE MANAGER. Start->run->type in devmgmt.msc . Right click on your printer and uninstall
    2)Uninstall all programs associated with the printer from the control panel
    3)Download CCleaner. To confirm everything is wiped out run a registry can from CCleaner and fix any problems it finds.
    4)Open registry editor. Start->run->regedit
    Press Ctrl+F on and type in Photosmart and hit enter. When it finds something delete(hit the del key) and hit F3 to move on to the next one. Delete photosmart related entry you find until you see the message "Finished searching through the registry".
    Try re-installing the driver from the CD.

    Let me know if it worked.

  • eagle338
    eagle338 Jan 30, 2010

    Surething. And a wise decision. It says there is an update for my laptop's chipset. I have checked both the intel site and Dell's website. There is none. So unless they have magically created it somehow no way.

    Be sure to let me know if it worked.


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