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Your printer does have a lock that clicks in when you open the printer to replace ink catridges. The User Manual has no specific comment on steps required to release the lock.
Is there a release tab/button that you grip when lifting? If so, suggest you try pressing this same release as you lift the cover, lifting slightly higher to see if the lock will disengage allowing you to close.
If no release tab/button simply try lifting slightly higher as above to see if the lock will disengage.
If either of these does not resolve isse I would inspect losely to see if there is a way to disengage the lock; simply using more force may result in damage.
must be dryed ink on ink cartdrige, or dirty print-head (ink cartdrige) conntector.
try these :
To clean the print head from the control panel
1. Load letter or A4 unused plain white paper into the main tray.
2. Press Setup.
3. Press 5, then press 2.
This displays the Tools menu and then selects Clean Printhead.
To clean the ink cartridge contacts
1. Unplug the power cord from the back of the HP All-in-One.
2. Lift the ink cartridge access door.
3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch.
4. Inspect the ink cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it.
6. Clean only the copper-colored contacts.
7. Place the ink cartridge back into the empty slot and press down on the gray latch until it clicks into place.
8. Repeat if necessary for the other ink cartridges.
9. Gently close the ink cartridge access door and plug the power cord into the back of the HP All-in-One.
i had thed same problem. after hours of trying different options i finally got it to work. i have a hp 3210 that i brought from the usa to irelnad and when i put in irish cartrtidges it said " this printer is cinfigured to use 02 cartridges" Iriss cartridges are 363. so what i done was , while the printer was turned on i held down the " Black" button and the "Color" button at the same time. Keeping them held I powered off the printer , keeping them held until the printer was completely powered off. when i turned the printer back on the region had being reset and it asked me to choose my language and country. chose " Ireland". Now works!!!
Very simple cartridge. Check the chip on the bottom to be sure that nothing is on the contacts. Try installing the old cart and see what happens. Fortunately, these are not very expensive. Install the old one, unless you ran it until it locked the printer out.