Question about Jura Capresso Infinity 565 / 560 Grinder

6 Answers

The upper burr stuck upside down!

I just tried out my grinder for the first time and after the first cleaning i accidentally put back the upper burr upside down and now it's stuck and i cannot remove it. Help!

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  • tonym924 Oct 08, 2013

    To further clarify for those who are not familiar with this grinder:

  • tonym924 Oct 08, 2013

    To further clarify for those who are not familiar with this grinder: The objective of this procedure is to rotate the plastic disc that surrounds the upper burr at the top of the machine. On the grinder with the black case, the disc is also black and appears to be part of the case. But it's a separate piece, and rotates to adjust the grind. The smilie is the concentric slot that spans roughly one quarter of the disc's circumference (I have no idea what the **** represents). The home position of the slot (when the bean container is off the grinder) goes from 2:30 to 6 o'clock (imagine a clock face with the timer at 6 o'clock). If it's in any other position (I got my used grinder with the slot from 5:30 to 9:00), the upper burr will be locked in place, and the bean container will be difficult, or impossible, to insert into the grinder. The butter knife (the edge of a straight-blade screwdriver will also work) is inserted into the slot at the most counter-clockwise position on order to push horizontally on the disc to rotate it. Once the disc is in the home position, the upper burr can be lifted out. Note: if you see the black o-ring on the off-white plastic housing of the upper burr when it is installed in the grinder, then it is upside down.

  • Mark Ballou
    Mark Ballou Jan 01, 2015

    Wow… what a pain in the A. Thanks for the info here. Helped me fix my Capresso. Upon first reading this post it made little sense, but the more I played with the grinder, the more it became clear what was happening. I recommend those of you who are frustrated, don't break your grinder, be patient it'll all come together.

  • Shira Goldenholz Dec 25, 2016

    This was so helpful!! Fixed it when my engineer husband got stuck!! :)Thanks!!

  • jill decker Mar 05, 2017

    I got the burr off but now a doing fell out and bearings came out. Help

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Yes, this butter knife trick is the way that Capresso customer service recommends. Just to clarify the tip of the butter knife is the only portion inserted...DO NOT shove the entire blade into the grinder. Just the tip in the furthest to the right side of the "smiley face ****" that is on the top of the grinder without the clear plastic hopper. just imagine a birds eye view. Once you have the tip of the butter knife all the way to the right of the "smiley face ****" then just rotate counter-clockwise until it does not go any further. This should have dislodged the top part of the grinding cone and then simply pick it up with your fingers, flip 180 and put it in the correct way.

Posted on Jul 20, 2010

  • WonderingWhy Jul 03, 2011

    Awesome, thanks for this easy solution.

    The 'Smiley Face' is the long narrow opening arc inside the top of the grinder with the hopper off.

  • Carl Dawson Nov 29, 2011

    thanks.........Capresso was little help, butter knife idea save me $100 for a replacement!!

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Thanks for posting solutions here, but these "smiley face" and "****" reference points had me perplexed, and even talking to a Capresso rep resulted in terminology confusion. It turns out our problem was not just putting the upper burr in upside down, but subsequently twisting the bean container to lock it into place. For me, putting the container back on and reversing the action was the simplest solution.

Posted on Feb 10, 2011

  • Mamta
    Mamta Apr 25, 2015

    This simple solution worked like a breeze without even realising how it was undone - but on removing the container after turning it anti- clockwise - it came out as though it had never given me any trouble and it had never got locked. Cheers

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I just did the same thing. Did you get yours fixed?

Posted on May 13, 2010

  • Tim Daughters
    Tim Daughters May 13, 2010

    I called Capresso customer service. They had the solution.

    Put a butter knife into the **** in the plastic housing that would ordinarily mate with the tab of the hopper. Turn the housing counter clockwise until it stops. Then, you can lift out the burr without effort. I had to press down on the interior of the housing to start it turning.

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See photo for help on finding the "smile". It was not readily apparent to me. But sliding the black casing counter clockwise about 1.5 inches did the trick!
the upper burr stuck upside down! - 11_4_2015_8_06_13_pm.jpg

Posted on Nov 04, 2015

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Thank you!!! This was so helpful. We thought that our grinder was done. I am not sure why people are so confused by the smiley face, but when you say turn it counter clockwise I think people think turn the knife counter clockwise. It might be better understood if you had said, slide the smile part counter clockwise (the smile being the slit at the bottom). You really don't have to turn anything it is a sliding motion. Either way this was extremely helpful for us! Thanks again. ????

Posted on Sep 08, 2015

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I wish I knew what these answers were talking about. The butter knife doesn't move anything. I am returning this contraption to BB&B tomorrow.

Posted on Aug 09, 2015

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Saeco Italia automatic espresso coffee machine Grinder Cleaning Instructions


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Removal
Step-1: Remove beans that are in the bean hopper without spilling them inside. (Use Vacuum).

Step-2: Remove the beans container by removing 3 phillips head screws. Remove the rubber gasket from below the hopper. At this stage the upper burr will be visible.

Step-3: Rotate counter-clockwise the outer ring of the grinder assembly (the ring has gears half way around), until the red mark is at the 9 o’clock position, looking at it from the front of the machine.

Step-4: Lift the upper burr by using the fins that are on top. Press lightly on the doser adjustment gear, to clear it from the dose adjustment gear.

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At this stage, the grinding chamber will be exposed. Clean out any crushed coffee in the grinder chamber and the burrs. Use Vacuum and cleaning brush.

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Step-1: With the red mark on the outer ring still at the 9 o’clock position, replace the upper burr back into the grinder. Make sure that the red line (on the upper burr) is at the 3 o’clock position. This position will align the other tabs as well. During re-installation, press slightly on the doser adjustment gear so the upper burr will clear it as it is placed back in.

Step-2: With the Upper burr in place, rotate the outer ring clockwise until it stops. The two red marks should be aligned at the 3 o’clock position underneath the doser adjustment gear.

Step-3: Replace the soft rubber gasket back on the upper burr. Use the fins to align it properly.

Step-4: Slide the doser adjustment gear toward the front of the machine until it stops.

Step-5: Before replacing the bean hopper, rotate the grinder adjustment wheel to Zero (0), and the doser adjustment wheel to Minus symbol (-). Place the bean hopper into position on the machine, slightly adjusting each adjustment wheel as you are placing it down in the machine. Once in place, fasten the bean container with the 3 screws. Test each adjustment wheel through the full range of motion. The grinder knob rotates from 0 to 18 and back, and doser knob from Minus (-) to Plus (+) and back.

Now position the grinder adjustment knob at Eight (8) and the doser adjustment knob to the halfway point between the Plus (+) and the Minus (-) marks. This will put the machine back to the factory setting.

When using for the first time after adjusting the grinder, it may take more than one grinding cycles to make the first cup of coffee.

on Aug 12, 2010 | Coffee Makers & Espresso Machines

3 Answers

Hmm, I have Capresso Infinity Burr Grinder #560, and I accidentally placed the upper burr back in upside down. Now it is stuck. I do not see the "black section with a long slot" around the blade.


Yes! I had the same issue with putting the burr in upside down and then twisting it an effectively "locking" it in there incorrectly. I tried the "knife" solution that worked for some people here, but it was placing the bean container back on and twisting counter clockwise that did the trick!

So glad I found this thread and didn't give up trying to fix my burr grinder (which we love).

Thanks to jaybayca!

Jan 08, 2011 | Jura Capresso 560 Electric Burr Grinder

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I accidentally placed the upper burr in upside down. Now it is wedged in and I can't get it out. Any suggestions?


I've posted this in a few other places on this site (there are many ways to ask the same question), but try putting the clear bean container back on and untwisting as if to unlock it -- the problem isn't just that we put the upper burr in upside down, but then we locked it into place with the bean container. More info at http://www.fixya.com/support/t4009992-upper_burr_stuck_upside_down or try Capresso at 800.220.5701.

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