Yes, this butter knife trick is the way that Capresso customer service recommends. Just to clarify the tip of the butter knife is the only portion inserted...DO NOT shove the entire blade into the grinder. Just the tip in the furthest to the right side of the "smiley face ****" that is on the top of the grinder without the clear plastic hopper. just imagine a birds eye view. Once you have the tip of the butter knife all the way to the right of the "smiley face ****" then just rotate counter-clockwise until it does not go any further. This should have dislodged the top part of the grinding cone and then simply pick it up with your fingers, flip 180 and put it in the correct way.
Thanks for posting solutions here, but these "smiley face" and "****" reference points had me perplexed, and even talking to a Capresso rep resulted in terminology confusion. It turns out our problem was not just putting the upper burr in upside down, but subsequently twisting the bean container to lock it into place. For me, putting the container back on and reversing the action was the simplest solution.
Thank you!!! This was so helpful. We thought that our grinder was done. I am not sure why people are so confused by the smiley face, but when you say turn it counter clockwise I think people think turn the knife counter clockwise. It might be better understood if you had said, slide the smile part counter clockwise (the smile being the slit at the bottom). You really don't have to turn anything it is a sliding motion. Either way this was extremely helpful for us! Thanks again. ????
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Removal Step-1: Remove beans that are in the bean hopper without spilling them inside. (Use Vacuum). Step-2: Remove the beans container by removing 3 phillips head screws. Remove the rubber gasket from below the hopper. At this stage the upper burr will be visible. Step-3: Rotate counter-clockwise the outer ring of the grinder assembly (the ring has gears half way around), until the red mark is at the 9 o’clock position, looking at it from the front of the machine. Step-4: Lift the upper burr by using the fins that are on top. Press lightly on the doser adjustment gear, to clear it from the dose adjustment gear. Cleaning- At this stage, the grinding chamber will be exposed. Clean out any crushed coffee in the grinder chamber and the burrs. Use Vacuum and cleaning brush. To Re-Assemble Step-1: With the red mark on the outer ring still at the 9 o’clock position, replace the upper burr back into the grinder. Make sure that the red line (on the upper burr) is at the 3 o’clock position. This position will align the other tabs as well. During re-installation, press slightly on the doser adjustment gear so the upper burr will clear it as it is placed back in. Step-2: With the Upper burr in place, rotate the outer ring clockwise until it stops. The two red marks should be aligned at the 3 o’clock position underneath the doser adjustment gear. Step-3: Replace the soft rubber gasket back on the upper burr. Use the fins to align it properly. Step-4: Slide the doser adjustment gear toward the front of the machine until it stops. Step-5: Before replacing the bean hopper, rotate the grinder adjustment wheel to Zero (0), and the doser adjustment wheel to Minus symbol (-). Place the bean hopper into position on the machine, slightly adjusting each adjustment wheel as you are placing it down in the machine. Once in place, fasten the bean container with the 3 screws. Test each adjustment wheel through the full range of motion. The grinder knob rotates from 0 to 18 and back, and doser knob from Minus (-) to Plus (+) and back. Now position the grinder adjustment knob at Eight (8) and the doser adjustment knob to the halfway point between the Plus (+) and the Minus (-) marks. This will put the machine back to the factory setting. When using for the first time after adjusting the grinder, it may take more than one grinding cycles to make the first cup of coffee.
Yes! I had the same issue with putting the burr in upside down and then twisting it an effectively "locking" it in there incorrectly. I tried the "knife" solution that worked for some people here, but it was placing the bean container back on and twisting counter clockwise that did the trick!
So glad I found this thread and didn't give up trying to fix my burr grinder (which we love).
posted this in a few other places on this site (there are many ways to
ask the same question), but try putting the clear bean container back on
and untwisting as if to unlock it -- the problem isn't just that we put
the upper burr in upside down, but then we locked it into place with
the bean container. More info at
try Capresso at 800.220.5701.
With the bean hopper on, turn the grinder upside down. Rotate the bean hopper to loosen any grounds that might be holding the burr holder. Now remove the bean hopper and try again to remove the holder. Only the outer burr comes off, this way.
Your burr is not locked in. You need to remove the beans from the hopper. Remove the hopper. Remove the burr. Turn the grinder upside down over the trash can. Put the burr back in only make sure that the burr is down. Install the bean hopper and when you turn the bean hopper it should move the burr. Then you can adjust your grind. Make sure that the grinder is running is your going to a finer grind or you could break the grinder. You can turn it to a coarse grind any time.
Rotate the bean hopper counter clockwise until it stops. Lift it off. Remove the outer burr with the 2 wings and clean under the burr. Clean the opening going to the chute for ground coffee(inside where the burr was). Install the outer burr. Install the bean hopper. Rotate the bean hopper to the French press grind (coarsest) and operate the grinder. This will clean the burrs and the passages. If it starts to clog, repeat the last part to clean the burrs and passage. It must be grinding to go to a finer setting, but you can go to a coarser setting any time. Another thing. Turn the grinder upside down (empty) and rotate the bean hopper back and forth to clean the threads of the adjusting burr..
mazzers have 3 springs in grinder body, each one support for upper burr holder. check for them , if it is not the case than consider that the spring could come with coffee. often we see stones and metal parts geting between burrs. clean it again and look good for 3 springs , if they are in their place, close the burrs to finest than go back for half of circle and grind coffee.
First, unlock and unscrew the upper burr carrier. Clean and check the upper burr by gently running your finger over the teeth in the cutting direction. It shoild feel moderately sharp. If it feels very blunt, look at the teeth under a good light. If you see a substantial "flat spot" at the top of the teeth, probably the burr set will need replacement.
For the bottom burr, clean carefully its teeth, and the entire area in which it is housed. Include the outlet orofice as well. You may find a lot of oily deposits within here, so just clean them off as best as possible.
When all is clean, insert the top burr holder back in place. Screw it down until both burrs touch, then back it off (say) 1/4 turn, and lock.
Put some beans in the top, and switch on. Adjust the top burr until the desired grind is obtained.
The ground coffee should feel like a coarse sand when close to the desired grind size.