Question about Microsoft Zune JS8-00001 Digital Media Player

4 Answers

Microsoft Zune flashing screen

Have a white microsoft zune 30gb since november.
most of its time is spent in a speaker dock/charger thing made especially for it (the iHome model). Halfway through playing a song, for no apparent reason, it reset and continued to reset over over again. when i unplug it, it will not turn on it just flashes the zune logo for a couple of seconds and dies again.

Any ideas? As i live in ireland and the zune isn't launched here yet, the chances of me getting a proper service repair are slim to none.
thanks.

dont reccommend buying a zune by the way. ever.

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  • 2 more comments 
  • Anonymous Apr 25, 2008

    have the same problem the screen logo keeps flashing and won't play anything

  • Anonymous Apr 30, 2008

    I kind of have the same problem, only mine does nothing at all when I unplug it from the charger. I think it might be the battery or some thing. I'm not sure, I'm going to take the battery out of my sister's Zune and put it in mine to see if that fixes the problem. This just really pisses me off because I got it for christmas, then about 2 months ago the screen broke, so I ordered a new one, it arived broken, I just recently fixed it and it was working, but there was dust behind the screen so i took it appart to clean it out, and it quit working....

  • Anonymous Dec 08, 2008

    mines doing the same thing. anyone know the number to call?

  • Anonymous Mar 06, 2009

    my **** is fuckin up period

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4 Answers

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  • 846 Answers

The Zune flashes like that because it doesn't get any supporting power from the battery. Power from the USB cord is not enough to fire it up, usually a battery replacement will get it up and running again. There is a zune repair guide online that shows how to replace the battery.

Posted on Mar 12, 2009

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  • Contributor
  • 38 Answers

Wow.
zune.net Forums
zunescene.com Forums
(but don't just go and rant. do some searching)
Microsoft Support
Zune Support Phone #: 1-877-438-9863

Update your Zune software
Update your Zune device firmware
Update your Windows OS
Did you try a reset?
Did you try a restore?
Is the battery fully charged?
etc etc etc.

Posted on Mar 08, 2009

Mines doing the same thing!!!!! It started when I was in Vegas. I've had it a little over a year now. Pissing me off!!!!!!!!!!!!

Posted on Aug 31, 2008

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  • Contributor
  • 2 Answers

Call support and set it in for repair

Posted on Jun 12, 2008

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